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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-ai-associate/
课程评论：没有评论
**课程名称：** Salesforce AI Associate 认证考试全方位课程 **课程概述：** 本课程旨在帮助您全面准备 Salesforce 首个 AI 认证 — Salesforce AI Associate 认证。讲师 Mike Wheeler 是畅销书作家和经验丰富的 Salesforce 及 AI 讲师，并已获得该认证。课程内容紧密围绕考试指南，分为四大知识领域： 1. **AI 基础知识** 2. **CRM 中的 AI 功能** 3. **AI 的道德考量** 4. **AI 数据** **课程收获：** 完成本课程后，您将深入理解 AI 的原理及其在 Salesforce 中的应用。您将能够区分不同类型的 AI 及其功能，包括生成式 AI、预测式 AI 等。 **先修知识：** 无先前的 Salesforce 或 AI 经验要求。课程将指导您注册 Salesforce 账户，熟悉其界面，并介绍 AI 和 CRM 的基础知识。 **课程内容详解：** 您将学习 Salesforce 的各项 CRM AI 功能，以及 AI 在 CRM 方面的优势。同时，课程将探讨 AI 的道德挑战，如机器学习中的人类偏见、透明度问题等，并教授如何将 Salesforce 的可信赖 AI 原则应用于具体场景。此外，您还将深入了解 AI 的驱动力 — 数据，认识到数据质量对 AI 的重要性，并学习数据质量的要素和组成部分。
Welcome to the most complete course for the first AI certification from Salesforce - the Salesforce AI Associate Certification!My name is Mike Wheeler and I am a best-selling Salesforce and AI instructor and I attained the AI Associate Certification on the day of its initial release.I am well versed in teaching both Salesforce and AI and am perfectly positioned to prepare you fully for the AI Associate Exam.I have structured this course after the exam guide for this certification.You will find this course structured into four primary knowledge areas:AI FundamentalsAI Capabilities in CRMEthical Considerations of AIData for AIUpon the completion of this course, you'll understand the principles and applications of AI within Salesforce. You will also be able to differentiate between the types of AI and their capabilities, such as generative AI, predictive AI and more.No prior Salesforce or AI experience is required. I will show you how to sign up for your own Salesforce account and get you familiar with the interface. You'll also be introduced to the foundations of AI and also CRM.You will learn the various CRM AI capabilities of Salesforce as well as the benefits of AI as they apply to CRM. You will also learn about the ethical challenges of AI, such as human bias in machine learning, transparency challenges and more. You will also be able to apply Salesforce's Trusted AI principles to given scenarios.Additionally, you'll learn in depth about the fuel of AI - data. You will come to understand the importance of data quality for AI and the elements and components of data quality.
