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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-agentforce-specialist-cert-practice-exam/
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**课程名称：** NEW Salesforce Agentforce Specialist Practice Exam **课程概述：** 本课程旨在帮助您准备 Salesforce Agentforce Specialist 认证考试。Agentforce Specialist 认证专注于在 Salesforce 生态系统中，使用 Agentforce 实现、配置和管理智能坐席。这些专家能够构建符合业务流程和客户需求的自动化、有 grounding 且安全的对话体验。 **目标学员：** * Salesforce 管理员、顾问、开发人员和解决方案架构师。 * 希望精通 Agentforce Studio、Prompt Builder 和 Agentforce Data Library 的用户。 * 致力于为 Salesforce 平台创建个性化和合规性坐席的专业人士。 **认证要求（非强制，但建议具备）：** * 熟悉 Salesforce 平台，包括用户角色、Flows、权限和设置工具。 **您将学习到的技能：** * 设计和构建针对特定用户和业务场景的坐席。 * 使用 Agentforce Studio 配置坐席行为、Flows 和对话 grounding。 * 利用 Prompt Builder 和 Prompt 模板确保坐席响应的一致性和合规性。 * 使用 Agentforce Testing Center 进行坐席测试和调试。 * 集成 Data Cloud retrievers 等数据源以提高坐席响应的准确性。 * 管理坐席访问、用户角色和组织内的接受度。 * 掌握 AI 坐席的道德使用、grounding 和安全防护最佳实践。 **课程不包含的技能：** * Python, JavaScript, Apex 等高级编程语言技能。 * LLM 内部原理（如 tokenization 或 model fine-tuning）。 * AI 架构概念（如 transformer networks）。 * 从头开始构建第三方 AI 模型。 * 在无指导支持的情况下集成非 Salesforce AI 平台。 **考试信息：** * **形式：** 60 道单项选择/多项选择题 * **时长：** 105 分钟 * **通过分数：** 72% * **注册费：** 200 美元（外加适用税费） * **重考费：** 100 美元 * **考试方式：** 在线监考或考试中心 * **先决条件：** 无 * **可用资源：** 封闭书籍，不允许使用外部或在线材料。 **考试大纲：** * **Prompt Engineering：** 30% * **Agentforce Concepts：** 30% * **Agentforce and Data Cloud：** 20% * **Agentforce and Service Cloud：** 10% * **Agentforce and Sales Cloud：** 10%
About the Salesforce Agentforce Specialist CredentialThe Salesforce Agentforce Specialist credential is designed for individuals aiming to implement, configure, and manage intelligent agents within the Salesforce ecosystem using Agentforce. Agentforce Specialists are key players in building automated, grounded, and secure conversational experiences that align with business processes and customer needs.This certification targets Salesforce Administrators, Consultants, Developers, and Solution Architects who work with tools like Agentforce Studio, Prompt Builder, and Agentforce Data Library to create personalized and compliant agents across the Salesforce platform.Audience Description: Salesforce Agentforce SpecialistCandidates for the Salesforce Agentforce Specialist certification should be comfortable working with the Salesforce platform, including user roles, flows, permissions, and setup tools. This credential is ideal for individuals looking to prove their knowledge and skills in:Designing and building agents tailored to specific user and business scenariosNavigating Agentforce Studio to configure agent behaviors, flows, and conversation groundingUsing Prompt Builder and prompt templates to support consistent and compliant agent responsesTesting and debugging agents using the Agentforce Testing CenterIntegrating data sources like Data Cloud retrievers to enhance agent response accuracyManaging agent access, user roles, and adoption across the organizationApplying best practices for ethical use, grounding, and safeguarding of AI-based agentsA candidate for this certification is not expected to:Have advanced coding skills in languages like Python, JavaScript, or ApexUnderstand LLM internals such as tokenization or model fine-tuningBe proficient in AI architecture concepts (e.g., transformer networks)Build third-party AI models from scratchIntegrate non-Salesforce AI platforms without guided supportAbout the ExamHere are the key details for the Salesforce Certified Agentforce Specialist exam:Format: 60 multiple-choice/multiple-select questionsDuration: 105 minutesPassing Score: 72%Registration Fee: $200 USD (plus applicable taxes)Retake Fee: $100 USDDelivery Options: Online proctored or test centerPrerequisites: NoneResources: Closed book; no external or online materials allowedNote: Upon completing the exam, you'll be invited to take a short survey (~5 minutes) about your experience to help improve Salesforce's credentialing program.Exam OutlineThe Salesforce Certified Agentforce Specialist exam tests knowledge and hands-on understanding across the following domains:Prompt Engineering: 30% of the examAgentforce Concepts: 30% of the examAgentforce and Data Cloud: 20% of the examAgentforce and Service Cloud: 10% of the examAgentforce and Sales Cloud: 10% of the exam
