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所在平台: Udemy |
课程主页: https://www.udemy.com/course/salesforce-advanced-administrator-practice-tests/
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课程名称：Salesforce高级管理员实践测试 课程概述：Salesforce认证高级管理员程序旨在为经验丰富的Salesforce管理员提供认证。该程序包含两个认证：Salesforce认证管理员和Salesforce认证高级管理员。后者针对已经熟练掌握Salesforce配置维护、管理最佳实践并能够利用高级功能解决多种业务问题的管理员。 学习目标： - 根据业务需求恰当地定义记录和字段的数据访问权限。 - 创建自定义对象并定义适当的关系类型。 - 设置和配置销售及服务云应用。 - 理解预测功能。 - 设置和配置Salesforce知识库及权利规定。 - 使用Salesforce标准功能评估、清理和维护数据质量。 - 理解沙箱的能力及在不同环境间移动数据的工具。 - 使用定制报告类型、报告快照、复杂图表、自定义摘要公式等构建满足复杂业务需求的报告。 - 创建流程、工作流规则、审批流程及公式字段以自动化复杂业务流程。 考试信息：该考试包含60道选择题和5道非评分题，考试时间为105分钟，及格分数为65%。注册费用为200美元，重考费用为100美元。考试可以在测试中心进行，也可以在线进行。 考生要求：考生需持有Salesforce认证管理员凭证，并具备作为Salesforce管理员的实践经验。 考试大纲： 1. 安全与访问（20%） - 评估记录和字段数据访问的影响。 2. 对象与应用（19%） - 增强或扩展对象及用户界面的解决方案。 3. 审计与监控（10%） - 监控和故障排除系统活动的工具。 4. 云应用（11%） - 销售用户的功能及服务交互的特点。 5. 数据与分析管理（13%） - 评估和改进数据质量的工具和最佳实践。 6. 环境管理与部署（7%） - 在环境间移动元数据的选项。 7. 流程自动化（20%） - 寻找最佳工具解决业务问题。 该课程适合想要提升Salesforce管理技能的专业人士，全面提升学员在Salesforce平台上的应用能力与业务解决方案的设计能力。
About the Salesforce Advanced Administrator Exam and ProgramThe Salesforce Certified Advanced Administrator program is designed for individuals who have the expertise of a seasoned Salesforce Administrator.There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation. The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has become proficient in Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.The candidate should be able to:Appropriately define record and field data access based on business requirements.Create custom objects and define the appropriate relationship types.Set up and configure Sales and Service Cloud applicationsUnderstand the capabilities of forecasting.Set up and configure Salesforce Knowledge and entitlements.Assess, cleanse, and maintain data quality using standard Salesforce functionality.Understand the capabilities of sandboxes and the tools available to move data between environments.Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.Use dynamic dashboards and dashboard filters to enhance dashboards.Create flows, workflow rules, approval processes, and formula fields to automate complex business processes.About the ExamRead on for details about the Salesforce Advanced Administrator exam.Content: 60 multiple-choice/multiple-select questions and 5 non-scored questionsTime allotted to complete the exam: 105 minutesPassing score: 65%Registration fee: USD 200 plus applicable taxes as required per local lawRetake fee: USD 100 plus applicable taxes as required per local lawDelivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. References: No hard-copy or online materials may be referenced during the exam.Prerequisite: Salesforce Certified Administrator credentialExam OutlineThe Salesforce Advanced Administrator exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.Security and Access: 20%Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.Given a scenario determine the implications of user authentication.Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)Objects and Applications: 19%Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)Auditing and Monitoring: 10%Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.Explain how to review and troubleshoot security settings including pending updates that may change system access.Cloud Applications: 11%Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotesDistinguish and understand the implications and capabilities of Forecasting and Territory ManagementExplain how to create and maintain Salesforce Knowledge (article record types, data categories).Explain how to create and maintain service entitlements and entitlement processes.Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.Data and Analytics Management: 13%Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID).Environment Management and Deployment: 7%Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).Describe the capabilities and best practices for using change sets to move metadata between environments.Process Automation: 20%Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problemGiven a scenario identify the appropriate tool or method for troubleshooting declarative automation.Given a scenario, explain the capabilities and limitations of each declarative automation tool.Understand the implications of the order of execution when using automation tools.
