|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/root-cause-analysis-rca-capa-8d-training/
课程评论：没有评论
课程名称：根本原因分析与8D问题解决训练营 课程概述：完成本课程的学生可以申请质量专家公司（Quality Gurus Inc.）的认证考试，获取认证。此认证为可选项，且无需额外费用。质量专家公司是项目管理协会（PMI®）的授权培训合作伙伴（ATP # 6034），也是人力资源管理协会（SHRM®）的官方再认证合作伙伴。通过质量专家公司获得的认证提供8.0个预先批准的PMI PDUs和8.0个SHRM PDCs，且没有额外费用。本课程获得英国持续专业发展集团（CPD Group）的认证，完成后可申请8.0个CPD（认证号# 1016191）。 在本课程中，我将介绍四种根本原因分析（RCA）和问题解决策略或方法： 1. 五个为什么（Five Why's） 2. 因果图（Cause and Effect Diagram） 3. A3问题解决方法（A3 Problem Solving Approach） 4. 八大规范（8D问题解决方法） 根据问题的复杂性，学员可以选择以上任一方法。在应用这些方法时，可以使用许多工具和技术，我将介绍多种工具，例如： 1. 七种基本质量工具（因果分析、流程图、检查表、帕累托图、散点图、控制图和直方图） 2. 描述性统计（均值、众数、中位数、范围和标准差） 3. 图表（箱线图、个体值图、条形图、饼图、气泡图、矩阵图和时间序列图） 4. 价值流图（Value Stream Mapping） 5. D1工具（建立团队）：团队角色、团队阶段、冲突管理和负面团队行为 6. D2工具（描述问题）：5W2H、SIPOC、现场走查（Gemba Walk）和利益相关者分析 7. D3工具（临时控制）：识别与追踪 8. D4工具（根本原因分析）：头脑风暴、名义小组技术和亲和图 9. D5工具（制定纠正措施）：防呆法（Poka-yoke）、力场分析、控制计划和成本收益分析 10. D6工具（实施纠正措施）：甘特图、RACI矩阵、报告和仪表板 11. D7工具（防止复发）：FMEA 持续专业发展（CPD）学分：对于ASQ®再认证单位（RUs），建议在专业发展 > 继续教育类别下提供0.80 RUs。完成我们的可选/免费认证考试后，可以获得8.0个PMI®预先批准的PDUs。认证的详细步骤和预先批准的PDUs信息将在课程中提供。
Note: Students who complete this course can apply for the certification exam by Quality Gurus Inc. and achieve the Verified Certification from Quality Gurus Inc. It is optional, and there is no separate fee for it. Quality Gurus Inc. is the Authorized Training Partner (ATP # 6034) of the Project Management Institute (PMI®) and the official Recertification Partner of the Society for Human Resource Management (SHRM®)The verified certification from Quality Gurus Inc. provides you with 8.0 pre-approved PMI PDUs and 8.0 SHRM PDCs at no additional cost to you.This course is accredited by The CPD Group (UK). You are eligible to claim 8.0 CPDs for this course (Accreditation# 1016191)Root Cause Analysis and the 8D Problem Solving Bootcamp (Accredited)In this course, I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:1. Five Why's2. Cause and Effect Diagram3. A3 Problem Solving Approach4. Eight Disciplines or 8D Problem Solving ApproachDepending upon the complexity of the problem, you can choose one of these approaches.While taking these approaches, many tools and techniques could be applied. I will cover many such tools, for example:1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation) 3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)4. Value Stream Mapping5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis7. Tools for D3 (Interim Containment): Identification and Traceability8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard11. Tools for D7 (Prevent Recurrence): FMEAContinuous Professional Development (CPD) Units:For the ASQ® Recertification Units (RUs), we suggest 0.80 RUs under the Professional Development > Continuing Education category.For PMI®, 8.0 pre-approved PDUs can be provided after completing our optional/free certification exam. The detailed steps for taking Quality Gurus Inc. certification with preapproved PDUs are provided in the courses.
