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所在平台: Udemy |
课程主页: https://www.udemy.com/course/root-cause-analysis-masterclass-principle-and-tools/
课程评论：没有评论
Coursera 上的“根本原因分析大师班：原则与工具”课程，旨在教授一种循序渐进的方法，以发现问题的根本原因（或称根本原因故障分析 RCFA）。课程强调，如果不及时解决根本原因，问题将会重演，导致生产损失和维护成本增加。 本课程将引导学员理解，与仅仅解决症状相比，找到并消除根本原因才是关键。通过将制造过程比作花园，课程形象地说明了如果不拔除杂草的根，它们就会反复生长，问题同样如此。 课程指出，绝大多数（约90%）的意外情况源于流程问题，而只有约10%与人员问题相关。然而，许多组织却花费更多时间和精力寻找“责任人”，而非专注于根本原因的分析，从而错失了从失败中学习和改进的机会。 因此，本课程强调专业培训的重要性。课程将深入讲解根本原因分析（RCA）的步骤，并重点介绍三种最受欢迎的 RCA 技术：5 Why 法、鱼骨图（Ishikawa Diagram）和故障树分析（Fault Tree Analysis）。每种技术都配有清晰的视觉辅助和案例研究，并分析了各自的优缺点。 本课程设计精炼，旨在帮助学员高效掌握根本原因分析的技能，成为该领域的专家。
Root Cause Analysis (RCA), or Root Cause Failure Analysis (RCFA) as it is sometimes called, is a step-by-step methodology that leads to the discovery of the prime cause (or the root cause) of the failure. If the root cause of a failure is not addressed in a timely fashion, the failure will repeat itself, usually causing unnecessary loss of production and increasing the cost of maintenance. RCA is a structured way to arrive at the root cause, thus facilitating the elimination of the cause and not just symptoms associated with it.Repeat problems can be experienced in everyday life. If you compare a manufacturing process to a garden, the process problems would be the weeds in the garden. If you pull up a dandelion and don't get the entire root it will just keep popping back up. It is much the same with manufacturing problems - if you don't get to the root cause of the problem, it is eventually (if not frequently) going to re-occur. The goal of a Root Cause Analysis (RCA) is to get down to the true cause of the problem, the root cause. This training trains you to look into the roots rather than looking into symptoms.Several studies by many organizations have repeatedly proven that 90% of the time unwanted situations caused by failures are related to process problems; only about 10% are related to personnel problems. Yet, most organizations spend far more time looking for culprits, rather than focusing on finding root causes. Because of this misdirected effort, we often miss the opportunity to learn and benefit from understanding the root cause of the unwanted failures and eliminating those causes.This is why it has become so important to get trained professionally before just jumping into doing the Root Cause Analysis. The course discusses RCA Steps and the 3 most popular RCA techniques namely 5 Why, Fish Bone Diagram, and Fault Tree Analysis. Each of these techniques is explained beautifully with the help of visuals and case studies. Merits and Demerits of each technique are also discussed.The course has been made intentionally short and crisp so that you can finish it in a flow and you become a master of the subject without wasting much of your time.
