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所在平台: Udemy |
课程主页: https://www.udemy.com/course/right-communication-and-feedback-for-all-managers-leaders/
课程评论：没有评论
**课程名称：** 沟通与反馈技巧 (Communication & Feedback Skills) **课程概述：** 本课程探讨沟通和反馈在个人和组织中的重要性，强调了沟通渠道、信息呈现方式以及内容质量对沟通效果的影响。课程指出，无论是在组织内部还是外部，员工通过各种正式和非正式的沟通与反馈形式来表达观点、分享问题、做出决策、进行谈判、解决冲突和提高生产力。 许多人认为仅仅通过书写或口头表达就能确保信息被准确理解，但实际上，反馈是使沟通有效的关键，它确认对方是否正确理解了信息，是将沟通变成一个双向过程。 本课程以通俗易懂的故事讲述方式，结合126个真实生活案例，深入浅出地讲解了如何将有效的沟通、反馈和正确的决策融入日常生活。课程内容得到了全球顶尖作者出版物中的理论知识和观点的支持。 **课程适合对象：** 本课程适合所有人群，包括学生、普通职员、管理者和高层管理人员，无论其在何种类型的组织工作。课程的学习内容对个人、家庭、组织、国家乃至全球社会都具有高度的实践意义。 **课程背景：** 本课程基于作者Rakesh Jain博士在工业组织中关于决策的反馈管理技能的研究。他拥有超过39年的私营、公共部门及政府组织的实践经验，这使得课程内容格外贴合实际。此外，他曾担任MBA和工程学讲师，并为工业界的工程师提供培训，这些经历进一步丰富了课程内容。 为了确保课程对来自不同背景、教育程度和文化的人们都具有极高的实用性，作者采用了非常简单的语言，并引用了他的研究成果和新闻报道等材料。
Communication is our ‘lifeblood' and that of our organizations. Its effectiveness depends on communication and feedback channels, the way information is presented and quality of its content. Employees exchange information with people inside and outside the organization through various types of formal and informal forms of communication and feedback. These are used to express views, share problems, take decisions, negotiate, resolve conflicts and improve productivity etc. Many people lack good communication and feedback skills but just by writing or speaking, they presume that the other person has understood the message. Feedback makes communication effective by reporting back whether the message was understood rightly, thus making it a two-way process.A very vast issue-making effective communication, feedback and right decisions a way of life, is covered through 126 real life experiences in a very simple story telling style for easy grasping by all. This is backed by theoretical knowledge and opinions of some of the best authors across the world in their published books. It will benefit everybody- students; workmen, managers and top executives in all types of organizations. The learnings are relevant for individuals, families, organizations, nations and the society world over.This course is based on research by the author Dr. Rakesh Jain on Feedback Management Skills for Decision Making in industrial organizations. His experience of over 39 years in private, public sector and government organizations has made the course very relevant. This followed by teaching MBA and engineering students besides engineers in industries has enriched the course further. To make it highly useful for men and women from diverse backgrounds, education and cultures etc. author has used very simple language and also referred to his research findings and news items etc.
