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所在平台: Udemy |
课程主页: https://www.udemy.com/course/results-based-leadership/
课程评论：没有评论
课程名称：通过RBL实现组织成果与成功 课程概述： 本课程基于结果导向领导（RBL）框架，重点讨论当今领导者在快速变化、不确定、复杂和模糊的（VUCA）商业环境中面临的挑战。传统的领导经验不再是未来成功的唯一基础，因此，领导者需要学习如何适应新的组织形式，并有效应对规模扩张所带来的挑战。 课程内容强调了正确的领导风格在实现组织结果中的重要性。组织需要提供有价值的服务并建立良好的客户关系，以通过满意和忠诚的客户实现可持续成果。员工在服务交付链中处于前沿，他们的参与度和激励程度直接影响客户体验和满意度。 本课程提出了“以员工为先”的文化理念，挑战了以客户为中心的传统观念，强调在VUCA商业环境中，关注员工福祉能够带来更高的客户满意度。RBL框架为实现这一目标提供了有效的操作模型，强调组织对员工的真正承诺和高质量培训与战略目标的对齐。 学习成果： 完成本课程后，参与者将能够理解并调动RBL框架，以更有效地引导和激励团队，从而在VUCA环境中实现可持续的组织成果。课程旨在提升参与者的领导有效性，培养能够应对挑战的组织气候，进而增强员工参与感和生产力。 通过这一系列的学习，参与者将掌握如何创造一个有利于员工参与和组织成功的环境，为其组织带来持续的竞争优势。
The Results-Based Leadership (RBL) Framework"In essence, the heart of the leadership challenge that confronts today's leaders is learning how to lead in today's VUCA (volatile, uncertain, complex, and ambiguous) business environment, allied with the needs to deal with scale and new organizational forms that often break with the traditional organizational models and structures within which many have learned their ‘leadership trade'. So, the basic assumption that past experience is the key to future leadership success is more open to scrutiny than ever".Prof Sattar Bawany (2023) - Leadership in Disruptive Times: Negotiating the New BalanceThe importance of leaders with the right leadership styles: The RBL framework to achieve organizational results.IntroductionOrganizations need to deliver service value and build good customer relationships in order to generate sustainable results through their satisfied and loyal customers. Employees being at the forefront of the service delivery chain hold the key to building this satisfied and loyal customer base/Employees who are engaged and motivated are instrumental in delivering the service experience for the client which will result in customer engagement. The level of employee engagement is dependent on the "organizational climate" (sometimes known as corporate climate), which here simply refers to "how employees feel about working in the organization/business unit/department/division." Leadership is all about the ability to have an impact and influence on your followers using the right leadership styles so as to engage them towards achieving your organizational results through both Ontological Humility and Servant Leadership approaches blended with elements of social intelligence competencies and socialized power.We know that leaders create, transform and manage organizational cultures. The leader's values, beliefs, and leadership styles will impact the organization's climate. We need "Level 5 Leaders" who demonstrate ontological humility and possess emotional mastery. They also need to possess essential integrity in discharging their day-to-day role and responsibilities toward engaging the employees.Creating an "Employee-First" Culture in a VUCA Business EnvironmentPutting the customer first has been the mantra of many companies for a long time. But however, correct the mantra may have been in the past, perhaps it's time to question the wisdom of it in the present-day context. Some companies have already done this, that is, they are putting the customer second after the employees. The results are surprising and enlightening - employees have become more engaged and contented, helping companies post impressive results and get cited for their best practices. Moreover, customers are satisfied. An example of an organization that has been successful in adopting this philosophy is The Virgin Group founded by Richard Branson.The Results-based Leadership (RBL) Framework developed by CEE presents an operating model and proven approach for putting employees first. Steady, long-term competitiveness requires an organization to be committed to putting employees first and developing quality training programs that are linked to its strategic objectives. Without a true commitment to the employees at all levels throughout an organization, the journey to enhance organizational performance will be an elusive adventure. Quality employees equate to organizational success. Unqualified and poorly trained employees equate to organizational failure.Learning Outcomes:Upon completion of this Masterclass, the participant will be able to understand and leverage a proven framework, RBL, to lead and engage their team much more effectively to achieve sustainable organizational results in a VUCA World.The program incorporates a number of unique features and works on a number of levels. It is specifically aimed at enhancing and developing the skills, knowledge, and behaviors of the participants.The participants will develop their understanding of Leadership Effectiveness and how it will lead to a creation of a sustainable competitive advantage for their respective organizations through the development of an organizational climate that will contribute towards enhancing employee engagement and productivity during challenging times when operating in a disruptive VUCA business environment.
