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所在平台: Udemy |
课程主页: https://www.udemy.com/course/restaurant-management-technology/
课程评论：没有评论
课程名称：餐厅管理技术 概述：技术在餐饮行业中不可逆转地影响着运营方式。直观的软件不仅帮助管理者、服务员和接待员提高工作效率，还极大地提升了顾客的用餐体验。统计数据显示，79%的消费者认为餐厅技术改善了他们的用餐体验。在这个以消费者为导向的酒店行业，了解可能影响业务并推动收入的趋势至关重要。对于那些对技术潜在好处持怀疑态度的餐厅运营者，另一个统计数据值得关注：73%的餐厅运营者同意技术提供了竞争优势，并改善了盈利能力。 随着技术的进步和客户需求的变化，餐厅业主逐渐转向自动化工具以优化餐厅运营。餐厅自动化技术不仅能加速流程，还能在长远中节约成本。更重要的是，这些技术不断支持顾客满意度，并根据快节奏的餐饮者的需求进行调整。 餐厅自动化的示例包括在线点餐、自动结账、在线支付、桌位预订、云电话、忠诚度计划、会计与报告、库存管理、反馈管理以及客户关系管理等。这些技术极大地帮助行业为顾客提供高效的服务。通过预订管理系统，餐厅可以集中管理线上和电话预订，主持人能够利用单一接口查看特定班次的所有顾客信息。 该课程将深入探讨餐厅管理中技术的应用及其对提升运营效率和顾客满意度的重要性。
Technology is here to stay in the restaurant industry. Intuitive software not only helps managers, servers, and hosts operate more efficiently, but it also enhances the dining experience. In fact, 79% of consumers agree that restaurant technology improves their experience as guest. In the consumer= driven hospitality industry, its critical to stay on top of trends that may impact business and help drive revenue. For restaurants that are skeptical of the potential benefits technology can offer, here is another statistics to consider, 73% of restaurant operators agree that technology provides a competitive edge and improves profitability.With the advancement in technology and changing needs of customer demands, restaurant owners are resorting to tools to automate restaurant operations. Restaurant automation through restaurant technology optimizes restaurant operations, speed processes, and is cost- effective in the long run. Moreover, restaurant technology is continuously supporting customer satisfaction and tweaking itself based on needs of a fast-paced restaurant- goer. Examples of restaurant automation can include online ordering, automatic billing, online payments, table reservation, cloud telephone, loyalty programs, accounting and reporting, inventory management, feedback management and customer relations management, this kind of technologies has greatly help the industry to provide effective and efficient delivery of service to their customers.With a reservation management system, restaurants have the ability to capture reservations made online and via phone all in one place. That way, hosts can review all the guest information for a particular shift using a single interface.
