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所在平台: Udemy |
课程主页: https://www.udemy.com/course/restaurant-management-customer-service/
课程评论：没有评论
课程名称：餐厅管理与客户服务 课程概述：客户服务是餐厅业务中提供给客户的帮助和建议，优秀的客户服务对于餐厅的成功至关重要。客户服务既包括沟通，也包括对顾客的真诚关注。当宾客光临你的餐厅时，他们应感到受欢迎。通过关心和尊重他们，并提供卓越的餐饮体验，顾客将会再次光临，并向更多朋友推荐你的服务。我们常说“顾客永远是对的”，这句话强调了客户在商业中的重要性，没有客户就没有生意，因此我们必须始终对他们抱有高度的尊重。 在餐厅业务中，第一印象极为重要，因为顾客对餐厅的判断通常在瞬间形成，一旦这个判断在顾客心中建立，将会很难改变。餐厅经营者必须确保顾客首次进入餐厅时一切都要做到完美，因为虽然食品质量至关重要，但顾客从走进餐厅到离开的整个体验也同样重要。 餐厅处理客户投诉的能力十分关键，因为这将促使成熟的顾客在遇到服务人员或接待员的问题时仍然愿意回到餐厅。餐厅经理需要对顾客表示同情，理解他们在用餐时可能面临的饥饿或个人挑战。餐厅员工必须接受良好的客户服务培训，以便为顾客提供优质的服务。此外，餐厅应利用现代科技，使业务运营更加顺畅，从而提升顾客的满意度。
Customer service is the assistance and advice you give to your customers as a restaurant business, great customer service is essential to the success of the restaurant business. The customer service is equal parts communication and genuine attention to your diners. We must understand that when guest visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they will always come back to your restaurant again and again, and also tell more friends about your service. There is a popular saying that the customer is always right even when he is wrong meaning that business has grown to understand that without the customer there cannot be any business , so we always hold them in high respect. The concept of first impression is very important in the restaurant business because customers judgement on a restaurant is than in just a seconds and once that judgement is down it will be very difficult to remove it in the mind of the customers. Restaurant operators must do it right the first time customers enters the restaurant, because while food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts.The ability of restaurant business to handle customers complaints is very important because that will let mature customers return back to do business with the company even when they have challenges with the waiter or host. The restaurant manager must empathize with the customers, in fact sometimes the customer may be hungry or sometimes they may have their own individual personal challenges. The employees of the restaurant must be well trained on customer service so that they will deliver quality service for clients. Restaurant must use the modern technologies so that business operations can be down easily so customers can be happy.
