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所在平台: Udemy |
课程主页: https://www.udemy.com/course/resolving-workplace-conflicts/
课程评论:没有评论
**课程名称:** Resolving Workplace Conflicts (解决职场冲突) **课程概述:** 本课程旨在帮助您掌握在组织中有效解决冲突的策略和技巧,将冲突转化为优势,而非加剧问题。您将学习如何以经济高效的方式处理冲突,避免像请外部顾问那样高昂的费用,也避免自己尝试解决时“火上浇油”的尴尬局面。课程将引导您理解冲突文化,精通冲突中的建设性沟通艺术,并促使敌对群体建立持久的合作关系。 **学习内容:** * **发掘隐藏问题:** 识别并解决冲突方可能因各种原因而不愿透露的深层问题。 * **安全处理创伤:** 运用恰当的工具和技巧,安全地触及过去的伤害,并帮助受困扰的个体。 * **化解争端,建立信任:** 通过五种强有力的策略,化解争端,营造信任、亲如家人、诚实开放的组织文化。 * **五大策略模块:** * **策略一:冲突的文化与动态** - 轻松自信地应对冲突,产生长期积极影响。 * **策略二:积极有效的倾听** - 学习行业标准倾听技巧,最大限度地从团队成员那里获得成果。 * **策略三:深入表面,挖掘隐藏含义** - 掌握冲突解决与和平建设领域的核心心理学,节省时间和金钱。 * **策略四:识别与重构情绪** - 成为处理强烈情绪的大师,将其重构以迅速获得与敌对团队成员和客户的成功。 * **策略五:寻找当事方关切的重点** - 学习工具,帮助敌对双方区分重要事项与阻碍因素,从而改变组织的冲突文化。 **课程特色:** * 5个视频模块,包含多个视频会话。 * 14个强化学习点的工具/活动。 * 一个由志同道合的企业主和管理者组成的社区。 **讲师介绍:** Vitalis Essala,一位经历过童年创伤性家庭冲突并几乎因此失去一切的丈夫、父亲和牧师。通过结合学术训练、专业经验和个人领悟,他深入研究并实践了冲突解决艺术,现将这些宝贵经验分享给您,帮助您避免重蹈覆辙,摆脱因恐惧和不安全感而受限的组织文化,享受更美好的组织生活。 **适合人群:** 希望有效解决职场冲突,提升组织沟通与合作氛围的企业主、管理者及任何面临团队冲突的人士。
If you've been struggling with conflicts at your organization because you don't know how to flip them around in your organization's advantage, I've got good news for you… you don't have to worry anymore.Does hiring a conflict resolution consultant seem way more expensive? Yeah?And do your everyday attempts to resolve conflicts seem to pour the oil back on the fire and create more conflicts? Duh!But with the right hacks, strategies, and tact, it doesn't have to be that way for YOU.So how can you resolve conflicts in your organization without breaking the bank and sacrificing quality?That's what this course is all about. Learning how to understand the culture of conflict, master the art of productive communication in conflict, and bring antagonist groups to collaborate durably.You'll learn how to:Find the hidden issues that the person in conflict may not want to share (for a number of reasons)Use the right tools to enter the secret garden of past hurts safely and masterfully help challenged individualsSettle disputes and create an atmosphere of trust, family, and a culture of honesty and openness in five powerful strategies!Too many just organizations accept that conflict resolution is time-consuming and risky and swipe conflicts under the rug, hoping they will go away.Can't you relate? We've all gotten to that place where we tell our team members that they must work on their issues because they still have a job to do …So, wasn't it time you learned how to crush this annoying problem once and for all?------------------------This course includes..------------------------· 5 video modules broken down into multiple video sessions· 14 tools/activities to cement the teaching points· A community of like-minded business owners and managers who care deeply about their organizationsStrategy 1// The Culture and Dynamics of ConflictStop sweating over the conflicts that arise and start enjoying navigating them with EASE and ASSURANCE to finally impact lives durably.Strategy 2// Active and Productive ListeningLearn industry-standard listening skills that produce the most outcomes you'll ever expect from a discouraged team member.Strategy 3// Going Underneath the Surface to Unearth Hidden MeaningsGet access to the expert psychology that governs every conflict resolution and peace-building course without wasting time or paying too much money.Strategy 4// Acknowledging and Reframing EmotionsBecome a master at welcoming even the strongest emotions and reframing them to obtain immediate success with hostile team members and customers.Strategy 5// Find What Matters to The Parties InvolvedGain the tools you need to help antagonistic parties to separate what matters from what gets in the way and change the culture of conflict in your organization.Who's behind it?I'm Vitalis Essala, a husband, dad, and pastor who almost lost everything to conflict due to a childhood history of a traumatic family. After visiting church leaders and consulting with counselors, I knew I had to revert to my training in college, grad school, and professional school, as well as personal experience to draw from within what could change my fate. So, I spent months relearning the art of conflict resolution and reprogramming my thinking in a way that my church and family would benefit from.And now, I want to share what I've learned and implemented in my church and other forms of businesses with you so you don't have to spend as much time as I did figuring out what works, or worse.suffer the same fate as so many others who run their organizations with a culture of fear and insecurity, and spend more and don't enjoy life in their organizations!