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所在平台: Udemy |
课程主页: https://www.udemy.com/course/relationship-management-relationship-portfolio/
课程评论：没有评论
**课程名称：** 关系组合 - 客户管理规划 (Relationship Portfolio - Account Management Planning) **课程概述：** 本课程是“VITAR”框架系列中的第六门也是最后一门课程，专注于核心的关系管理技能，帮助学习者解决在组织内达成目标所面临的实际问题。课程涵盖了与他人有效互动、推动工作进展的关键要素，并提供了具体的实践案例。 **课程内容重点：** * **关系组合管理：** 学习如何管理一系列重要关系。 * **组织利益相关者映射：** 识别并了解组织内的关键利益相关者。 * **沟通计划制定：** 规划实现目标的沟通策略。 * **期望管理与记录：** 有效地管理和记录各方期望。 * **期望监控与沟通：** 持续监控并就期望进行沟通。 **课程价值与收益：** * **成为值得信赖的顾问：** 从执行者转变为被咨询的对象，理解信任原则，提升影响力和说服力。 * **实现更清晰的沟通：** 一致性地管理期望，调整沟通风格，以听众的挑战为出发点。 * **促成早期与高层互动：** 基于信任和信誉，尽早接触决策者，并与高级利益相关者建立信心。 * **明确角色定位：** 掌握关系管理最佳实践，清晰界定同事贡献，并对他人负责。 **延伸信息：** 本课程包含回顾前几门关系系列课程的**奖励材料**，并提供组织实施和衡量指南。如需了解本课程在整个关系管理系列中的定位，请搜索免费课程“关系管理/概述 (Relationship Management / Overview)”，由 Jon Baxter 主讲。 **核心理念：** 在日常工作中，我们常常忽视有效关系建立的重要性，或仅依赖过往经验。本课程旨在揭示“有效关系”的密码，而关系组合管理是解锁这一密码的关键之一。课程强调了同理心、沟通方式、价值观、自我认知和真诚等因素在建立稳固关系中的重要性。
How many people must you speak to to get something done in your organisation? Who are your customers, and how do you manage their expectations? How do you know you are adding value? Indeed, how do you demonstrate your team is making progress? This course answers those questions by bringing together the elements in the Relationship Management framework of courses and providing concrete examples of it working in practice.The course includes lessons on:Managing Relationship PortfoliosMapping the organisation's stakeholdersDefining the communication plan to achieve a goal.Managing and documenting expectationsMonitoring and communicating expectations This course is the sixth and final in a series of courses that cover our "VITAR" framework. Relationship Management is a core skill for anyone who needs to interact with people to get the job done. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to unlock the code of Effective Relationships to do so. Relationship Portfolio Management is one of the keys that unlock that code.To understand where this course fits into the Relationship Management Series, Search for the FREE course in Relationship Management / Overview by Jon Baxter.This course also includes bonus material that summarises all the different elements of the preceding Relationship Management courses and provides implementation and measurement guidelines for your organisation.Benefits of applying the VITAR Framework for Relationship Management:Become a Trusted Advisor•Move away from taking orders to being called for advice•Recognise the fundamental principles behind trust•Check in with your influencing behaviours•Understand AND practice "soft skills" of persuasion and influenceEnable Clearer Communications.•Manage expectations consistently•Adjust your style of engagement•Start with your audience's challenges in mindEarly and Senior Engagement•Access Decision Makers earlier in developing ideas based on trust and credibility.•Inspire confidence to deal with Senior StakeholdersGain Role Clarity•Best practices for enabling relationship management•Clarify a colleague's contribution•Hold people to account
