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Relationship Management OverviewFor anyone who needs to interact with people to get the job done, Relationship Management is a core skill. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to break the code of Relationship Management to do so.This course is the overview of Relationship Management and is the first in a series of courses that covers our "VITAR" framework. The Overview includes: FundamentalsEngagement ApproachContact StrategiesSymptoms, Expectations And PerspectivesBenefits of applying the VITAR Framework for Relationship Management:Become a Trusted Advisor•Move away from taking orders to being called for advice•Recognise the fundamental principles behind trust•Check-in with your influencing behaviours•Understand AND practice "soft skills" of persuasion and influenceEnable Clearer Communications.•Manage expectations consistently•Adjust your style of engagement•Start with your audience's challenges in mindEarly and Senior Engagement•Access Decision Makers earlier in developing ideas based on trust and credibility.•Inspire confidence to deal with Senior StakeholdersGain Role Clarity•Best practices for enabling relationship management•Clarify a colleague's contribution•Hold people to account

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