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所在平台: Udemy |
课程主页: https://www.udemy.com/course/rca-root-cause-analysis/
课程评论：没有评论
课程名称：根本原因分析：认证 课程概述： 在团队或组织中，能够识别问题的根本原因是一项非常重要的技能。本课程旨在教会学员如何在各种情境下有效地进行根本原因分析。学习结束后，您将掌握减少关键流程和输出中的错误和问题的技巧，能够有效提升您的流程、产品和服务质量，减少交付过程中的缺陷。 课程内容包括： - 根本原因分析的定义及重要性 - 开展根本原因分析所需的过程（8D流程） - 根本原因分析的目的及其重要性 - 根本原因分析所需的工具和方法 - 进行根本原因分析时需考虑的关键点（例如控制、原因、类型、人员等） - 案例研究示例 当今组织急需具备快速应对问题的技能、知识和工具的人才。掌握这些技能将帮助您更快地消除瓶颈，更好地理解错误的来源，从而加快关键流程的效率。这将为您的组织创造价值，是组织领导者非常希望看到的成果。
Having the ability to Root Cause an issue as it arises within a team or organization is a hugely important skill to have. With this course, you will learn how to deliver effective root cause analysis in a range of situations and scenarios. You will leave the course understanding how to reduce the errors and issues plaguing your key processes and outputs. You will be able to effectively improve the quality of your processes, products and services by reducing defects in how they are delivered. You will know how to utilize the tools available to generate insight into the actual causes of your biggest problems, giving you the information needed to identify the right solutions and fixes, quickly. In this course, you will learn:- What is a root cause analysis?- What is the process required to conduct an root cause analysis? (The 8D Process).- The purpose and importance of root cause analysis.- Tools and methods required for root cause analysis.- Key points to consider when conducting root cause analysis (controls, causes, types, people etc.)- A case study example.Organizations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organization - something that organizational leaders will be keen to see!
