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所在平台: Udemy |
课程主页: https://www.udemy.com/course/quality-systems-models-and-practice/
课程评论：没有评论
课程名称：质量系统、模型与理论 课程概述：本课程旨在帮助学员成为质量系统方面的专业人士，课程时长不到3小时，将介绍质量实践和质量系统理论。您将学习创建清晰的质量使命和政策的重要性及其实施步骤，包括制定和部署质量计划以及衡量其有效性的系统。 内容亮点： 1. **质量实践与计划**：制定质量使命需要组织内各部门的协作，通过学习掌握其实施的几个步骤。质量计划是概述组织在特定产品或服务相关的质量实践、过程和资源的文档。 2. **质量计划的部署**：组织中每位员工在质量计划的部署中都扮演着重要角色，包括高层管理、中层管理和操作员工。 3. **有效性测量**：管理者可使用多种工具来测量其质量系统的强度，如平衡计分卡，这一工具将公司的策略分为财务、客户、内部业务流程及学习与成长四个类别。 4. **质量系统**： - **ISO 9000**：基于八项质量管理原则，旨在帮助高层管理者改善组织。 - **全面质量管理（TQM）**：日本风格的质量改进方法，强调全员参与提升过程、产品和服务的质量。 - **持续质量改进（CQI）**：关注顾客需求变化，鼓励管理者分析和持续改善能力与流程。 - **改善（Kaizen）**：在组织各级别进行持续改进，提升产品和服务。 - **六西格玛**：全球标准，帮助组织减少流程缺陷，并作为整体质量管理的组成部分。 - **基准测试**：通过与行业内最佳实践对比，帮助组织提升表现。 5. **质量理论家**：介绍了对质量运动做出重要贡献的一些开创者，如菲利普·克罗斯比、爱德华·德明、阿尔曼·费根鲍姆等。 如果您对质量管理感兴趣，并希望获得浓缩且丰富的质量系统、模型与理论知识，这门课程将非常适合您。期待在课程中见到您！
This Quality Systems, Models and Theories course gives you all the information you need to be a quality systems educated professional. In less than 3 hours you are going to learn about Quality Practice and Quality Systems Theory.You will learn about the importance of creating a clear quality mission and policy and the steps required to do so. You'll also learn about the developing and deploying a quality plan and a system for measuring its effectiveness.Quality PracticeQuality Mission and Plans. Developing a quality mission requires collaboration among all organizational units, and is completed using several steps that we are going to learn together. The quality plan is a set of documentation that outlines an organization's quality practices, processes, and resources relating to a particular product or service.Quality Plans Deployment. Every employee within an organization plays a part in the deployment of a quality plan. Upper management, middle management, and operative employees each play a unique and important role in rolling out the quality plan. Measuring Effectiveness. Managers have several tools available to them to measure the strengths of their quality systems, each of which can give them a solid understanding of system effectiveness. The balanced scorecard is, one example, a measurement system that organizes a company's strategies into four balanced categories: financial, customer, internal business process and learning and growth. And this course will provide you with a solid overview of the many different quality models and theories companies can use to improve their performance, as well as the impact various quality theorists have had on the quality movement.Quality SystemsISO 9000. The ISO 9000 standards are based on eight principles of quality management that can be applied by senior managers to improve their organizations. Registration and implementation of the standards can provide companies with several benefits.TQM. Total quality management (TQM) describes a Japanese-style approach to quality improvement, in which all members of an organization work to improve processes, products, and services, as well as their organization's culture. CQI. Continuous quality improvement (CQI) recognizes the changing nature of customer needs. With its ultimate goal of customer satisfaction, CQI encourages managers to analyze capabilities and processes so they can be constantly improved. Kaizen. Japanese companies use the term kaizen to describe continuous improvement at every level of an organization, which leads to improved products and services.Six Sigma. Six Sigma has become a world standard and is significant to today's organizations that are using the methodology as part of their broader total quality management efforts to reduce process defects. Benchmarking. An organization can use benchmarking to measure itself against best-in-class companies so it can improve its own performance. By using information gleaned from analyzing top competitors' practices, an organization can set and achieve goals that are both competitive and attainable.Quality Theorists. Although there are far too many to discuss in detail, some of the key pioneers who have made significant contributions to the quality movement include Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. So, If you are interested in quality management and want the compact and information rich version of Quality Systems, Models and Theories, than this course is for you. (HARVEL-YDQ8N)Thank you for your attention and see you in the course!
