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所在平台: Udemy |
课程主页: https://www.udemy.com/course/quality-management-systemsmanagement-and-control-of-quality/
课程评论：没有评论
课程名称：质量管理系统：质量管理与控制 课程概述：质量作为一种商业概念并不新颖，但高质量的产品和服务在提升组织声誉、获取竞争优势方面依然发挥着关键作用。持续提供高质量的服务会培养客户忠诚度，并通过积极的推荐带来新客户。全面质量管理（TQM）方法改变了企业对客户、员工、生产和服务流程的看法。如今，企业普遍认识到，为了适应不断变化的环境，所有业务活动都需要有效整合质量原则，形成系统。 本课程将教授质量管理的基本原则及其在商业活动中的应用，并探讨绩效卓越的方法。通过研究组织绩效管理的当前方法，您将学习到为客户和利益相关者提供更大价值的可持续方式。同时，您还将发现如何提升个人及组织学习能力，增强企业的综合素质和效率。 课程适合广泛的受众，包括希望改善流程的企业主和管理者，以及设计具有公司范围的质量管理项目的专业人士。您将学习如何制定与实施以客户需求为中心的卓越战略，理解良好的绩效系统如何最大限度地利用人力和流程，以维持卓越，管理有助于决策的信息，并实现业务目标。 课程结束时，您将掌握一套宝贵的技能，使您能够将质量管理和绩效卓越的原则应用于您的企业。您将理解改善程序效率和结果的概念，并学会如何在工作场所创建、实施和维护卓越文化，以帮助您的企业实现目标并适应时代变化。
While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.This course will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. By examining current methods for organisational performance management, you'll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You'll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You'll learn how to develop and implement strategies for excellence that focus on customers' needs. You'll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.By the end of this course, you'll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You'll understand the concept of improving procedural efficiencies and outcomes, and you'll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.
