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所在平台: Udemy |
课程主页: https://www.udemy.com/course/quality-management-systems-for-operational-excellence/
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课程名称：运营卓越的质量管理体系 课程概述：质量在最广泛的意义上代表了一种卓越的程度，而运营卓越则是我们在竞争中取得优势的关键。此课程非常适合以下人群：希望理解质量基础，并希望在质量管理概念上打下坚实基础的人；在质量、生产或市场领域工作的高管，常感需要增强和巩固质量基础概念和技术的人；担任总经理或首席执行官，并希望刷新概念，以实现组织的运营卓越，使其更进一步的人；参加认证课程（如CQE、CQA或PMP）的人员；以及学习质量管理或企业管理课程的学生。 该课程将使您在以下方面受益匪浅：质量的演变；质量的定义、重要性、特征和维度；基于客户的感知和期望的客户满意度；质量控制与质量保证的区别；全面质量管理及内部客户-供应商链；质量成本——合规成本、非合规成本及机会损失；如何利用质量成本概念提高利润；七种基本质量工具；质量领袖的关键学习——德明、乔治·朱兰和菲利普·克罗斯比；ISO 9001:2015标准的要求及MBNQA；日本5S技术以组织工作场所；结论及显示前进方向的关键成功因素。 此课程设计智能高效，课程时长合理，内容全面，不妥协。
Quality in its broadest sense signifies a degree of excellence. Undoubtedly, we do require excellence in everything that we do. Operational excellence is what gives us an edge over our competitors. This is just the right course in case of the following:You want to understand the basics of Quality and wish to put you on a strong foundation of Quality Management concepts.Working as an executive in the field of Quality, Production or marketing and always felt the need for augmentation and strengthening of basic concepts and techniques of QualityWorking as GM or even CEO and want to refresh your concepts in order to achieve operational excellence in the organization to take it one level upAppearing in any certification course such as CQE, CQA or PMPStudents pursuing courses in Quality Management or General ManagementFor all the above, this is how the knowledge in this course would make you richer:Evolution of Quality.What is Quality? Its importance, characteristics and dimensions.Customer satisfaction based on Perception and Expectation.Quality Control & Quality Assurance with their differences.Total Quality Management and internal customer-supplier chain.Cost of Quality- Cost of Conformance, Non-Conformance & Lost Opportunities.How can you increase profits using COQ concepts.Seven Basic Quality tools.Key learnings from Quality Leaders - Dr Deming, Joseph Juran & Philip Crosby.The requirements of ISO 9001:2015 and MBNQAJapanese 5S technique to organize the workplace.Conclusion & Critical Success factors showing a way to go ahead...The Course has been designed smartly and efficiently in such a way that duration of the course is optimum, without compromising on the contents.
