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所在平台: Udemy |
课程主页: https://www.udemy.com/course/quality-management-for-business-and-operational-excellence/
课程评论：没有评论
课程名称：业务与运营卓越的质量保证 概述：该课程旨在帮助学员理解并应用质量管理的原则、工具和技术，以确保企业和运营流程中的持续卓越。课程分为六个部分，包括：流程改进基础、质量体系的领导卓越、根本原因分析、精益企业、基准测试和改善方法（Kaizen）。 1. **流程改进基础**：本节的目标是推动改进，不仅包括产品和服务，还包括整个流程。学员将学习流程改进所用的工具，如统计过程控制和新质量工具，并将其应用于改善业务流程的三个关键方面：时间、质量和成本。 2. **质量体系的领导卓越**：在这一部分，学员将学习如何管理团队以改善业务和制造流程。课程介绍了德明的14个质量及有效领导原则、团队决策工具，以及如何有效沟通质量相关问题，使团队领导者或管理者获得成功。 3. **根本原因分析**：这一部分帮助学员识别问题的实际根源，解决问题并防止其再次发生，从而节省组织的时间、金钱和资源。课程将使学员理解根本原因分析作为确定和分析问题原因的程序，从而找到解决或预防问题的方法。 4. **精益企业**：本节学员将学习精益的好处，并能将精益的核心原则应用于系统性地实现流程中的增量变化，以提高效率和质量。 5. **基准测试**：本部分学员将学习多种系统化技术来测量和比较流程，采纳并调整组织最佳实践，以增强持续的流程改进。学员还将了解基准测试的定义、类型和应用，深入理解基准测试的序列、方法及其实施带来的好处。 6. **改善方法（Kaizen）**：改善理念广泛应用于实施精益方法的组织中，以实现流程的持续改进。本节课程将教授一些基本的改善原则、哲学、行动计划以及事件，以促进通过改善原则在组织中实现文化变革。 该课程还提供免费的可下载模板、白皮书及其他资源，学员可以利用这些资源来提升自己的技能或根据个人及专业需求进行定制。
This course is designed to enable you understand and be able to apply the principles, tools and techniques in quality management with the goal of ensuring continuous excellence in your business and operational processes. The course is sectioned into 6 parts - process improvement foundations, leadership excellence for the quality systems, root cause analysis, the lean enterprise, benchmarking and kaizen methodologies.Process Improvement FoundationsThe objective of management is to make improvements-not only to products and services but also to entire processes. The difficult thing is to know what requires improvement, and then whether you are able to effect positive change. In this course, you will learn some tools used for process improvement, such as statistical process control, the new quality tools etc. and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. This section combines some concepts of Lean and Six Sigma into lessons that will help take the core of what your business does, measure it, and do it better.Leadership Excellence for the Quality SystemsIn this section, you will learn how to apply key principles, tools and techniques to manage your team with the goal of improving business and/or manufacturing processes. In the section, you are exposed to Deming's 14 points of quality & effective leadership, team decision-making tools and how to effectively communicate quality-related issues for success as a team leader and/or manager.Root Cause AnalysisA root cause is the actual, underlying reason for a problem. This section helps you to identify the actual cause of a problem, solve it, and prevent it from occurring again, thereby saving your organization time, money, and resources. This section is developed to enable learners understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems with a view to determining what can be done to solve or prevent them.The Lean EnterpriseIn this section, you will understand the benefits of lean and be able to apply the core principles of lean to systematically achieve incremental changes in processes in order to improve efficiency and quality.BenchmarkingIn this section, you will learn various systematic techniques for measuring and comparing processes, adopting and adapting organizational best practices to enhance continuous process improvement. At the end of this section, you will be able to describe the meaning, types and application of benchmarking techniques. You will gain thorough understanding of benchmarking sequences, methods and the benefits that you can gain from its implementation.Kaizen MethodologiesKaizen Approach is widely used by organizations with lean methodology to effect continuous improvement to organizational processes. In this section of the course, you will learn some basic kaizen principles, philosophy, action plans, and events that will enable you enact cultural change in your organizations through Kaizen principles.The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.
