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所在平台: Udemy |
课程主页: https://www.udemy.com/course/professional-bartending-resource/
课程评论:没有评论
**课程名称:** Bartending Resource Foundation (调酒师资源基础) **课程概述:** 本课程强调调酒师作为酒吧运营中至关重要的一环,是企业形象和客户互动的主要代表。课程旨在帮助酒吧管理者和经营者建立能指导调酒师的有效内部文化,从而提升生产力和客户满意度。 课程指出,酒吧最繁忙的时段是盈利的关键,需要提前周全规划,确保员工做好准备,并备齐所有必需品(如干性、湿性存货和一次性用品)。场地的整洁度、管理者积极的心态和以身作则的精神同样重要。 一个积极的员工文化能够促进高效可靠的客户服务和生产力技巧,从而提高利润。在酒店业,成功的基石在于让顾客再次光顾,以实现业务增长和建立忠诚的客户群。 课程还提醒酒吧所有者,必须培训员工应对各种顾客,包括耐心不足或带有个人挑战的顾客,强调无论顾客的社会地位如何,都应以关怀和尊重的态度对待。成功的酒吧应致力于成为一个快乐、受欢迎的品牌。 **课程大纲:** 无
The bartender is one of the most powerful and influential components in your bar-machine. Ultimately, they are the face of your business and are the primary interfaces between your establishment and it's most important asset. There is a great responsibility on the part of the bar managers or operators to ensure that they develop effective internal culture that will guide bartenders which can lead to effective productivity to enhance customer satisfaction. In the bar the most busiest time is the time the company make money and this time need to be well planned to ensure that the company make better use of the period, this means staff will be well prepared in advance, on the part of the management all the necessary things are available such as dry stock, wet stock and disposable goods etc.Tidiness of the venue is very important, your mental approach towards your venue and team. stay positive as manager and remember to lead by example.A positive staff culture will promote efficient and reliable customer service and productivity techniques which therefore increases your establishment levels of profit, The foundational development in the hospitality industry depends on making your customer come back, so that your business can grow and build a great loyal customer based which is very important for the success of the business. Every bar owner must train their staff to ensure that not all customer are friendly, some are very in patient, and come to the bar with their own challenges, this means staff must handle all customer with care and respect, irrespective of their social status. A very good bars are able to position themselves as a place of being happy and a welcoming brand.