|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/process-design-and-development/
课程评论：没有评论
课程名称：过程设计与开发 概要：这门在线课程的背景是，2016年ASQ Discoveries研究指出，只有不到2%的公司在质量之旅中真正达到了世界级的表现水平。这种现象的原因可能有很多。在我看来，许多公司在持续改进的实践中引入精益（LEAN），这是合理的，因为员工在工作中使用的组织流程中充满了浪费。但与此同时，过程的设计与开发也有其科学，包括定义过程标准。此外，质量控制（QC）和质量保证（QA）实践也依赖于这些过程标准，而这些与持续过程改进有显著区别。要在这四个领域发展技术技能，这是实现世界级表现所需的。 我认为，当今实践中对过程设计与开发的技术面重视不足。因此，在这门在线课程中，我希望向您介绍一些过程思维、过程设计和开发的基础构件及基本语言。我们可以学习到一种“精益语言”，并建立一种结构，这将帮助我们讨论、表达、标准化和可视化我们的工作。 无论您是精益六西格玛实践者、业务分析师，还是负责组织中流程的管理者，这门课程将为您介绍有关过程的一切基础知识，并帮助您开始应用基本工具于您的实践中。
The context for this online course is based on the fact that less than 2% of companies that go on a quality journey actually achieved World Class levels of performance (reference ASQ Discoveries Study 2016). There might be many reasons why that is the case.In my experience, companies introduce LEAN in the practice of continuous improvement. This makes sense because wherever it is that employees work, they use the processes within the organization and those processes are riddled with waste. At the same time, there is a science to the design and development of process which includes defining process standards. In addition to that, there is a practice of Quality Control (QC) that happens at the point of work within the operations that is based on process standards. In addition to that is the practice of Quality Assurance (QA) and risk mitigation on the process. Both QC and QA rely on process standards and are different from the practice of continuous process improvement. There is technical skill to be developed in all four of these areas and each is needed to achieve World Class levels of performance.In my view, the technical side to process design and development is underemphasized in the practice today. In this online course, I would like to introduce you to some building blocks and basic language for process thinking, process design and development. There is a language, a LEAN Logos if you like, and structure to process thinking that can help us to discuss, articulate, standardize and visualize the work that we do.So, whether you are a Lean Sigma belt practitioner, a business analyst, or a manager responsible for processes in your organization, this course introduces you to what you need to know about process and gets you started with basic tools that you can begin to apply in your own practice.
