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所在平台: Udemy |
课程主页: https://www.udemy.com/course/problem-solving-u/
课程评论：没有评论
Coursera 上的“问题解决”课程，强调了问题解决是一个需要系统性思维和特定技能的过程。课程指出，管理者的积极主动、响应能力和管理风格对解决问题的能力至关重要，并且不存在适用于所有情况的通用问题解决模型。 课程的重点部分在于“问题陈述”。一个清晰的问题陈述能够聚焦解决团队的注意力，明确问题的范围、局限性（时间、金钱、资源、技术），以及客户期望的解决方案形式（如白皮书、网络工具、产品新功能或头脑风暴）。 特别强调的是“具有研究价值的问题陈述”，它应详细描述一项正在发生的挑战，并回答“是什么、如何、在哪里、何时、为什么、谁”这六个关键问题。而“问题陈述”则更简洁，通常是一两句话概述问题。 课程还指出，绝大多数问题的根本原因隐藏在现有系统中，可以通过研究发现，并由管理层控制和通过改进来消除。因此，识别和陈述问题是整个解决过程中最重要的一步，它驱动着后续的分析。在处理问题时，应基于事实，挑战假设，区分症状和根本问题，并构建核心问题。问题越具体，越能有效地指导解决方案的寻找。
‘Problem Solving' is the process of working through details of a problem to reach a solution. Problem solving may include mathematical or systematic operations and can be a gauge of an individual's critical thinking skills. Problems get solved depending on the skills which the managers possess - their proactivity, responsiveness, and their management style. There is no definite problem-solving model that works in all given situations and with all management styles. Problem statement refers to the issues that need immediate attention from the decision-making team. Before the team tries to achieve a particular purpose, they should be provided with a defined problem statement.•What is the scope and limitations (in time, money, resources, technologies) that can be used to solve the problem?•Does the client want a white paper?•A web-tool?•A new feature for a product?•A brainstorming on a topic?The primary purpose of a problem statement is to focus the attention of the problem solving team. A research-worthy problem statement is the description of an active challenge. The research-worthy problem statement should address all six questions: what, how, where, when, why, and who. On the other hand, a statement of the problem is one or two sentences that outlines the problem that is being addressed. Majority of root causes of problems are hidden in the system, can be found through research, can be controlled by management and can be removed through improvements.•This is the most important step in the process because it drives the analysis•Deal with facts, what is known to be true about the problem you are dealing with•Challenge assumptions•Separate symptoms from actual problems••Develop a main question••Questions are most useful way to structure problems
