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所在平台: Udemy |
课程主页: https://www.udemy.com/course/problem-solving-technique-tools/
课程评论：没有评论
**Coursera 课程总结：问题解决技术与工具** 本课程聚焦于培养学员系统性的问题解决能力，帮助您在日常工作和生活中有效应对挑战。课程核心是介绍 **IDEAL** 方法论，这是一个包括五个关键步骤的框架： * **I (Identify)：识别问题** - 学习如何准确地定义和界定所面临的问题。 * **D (Describe)：描述所需结果** - 明确期望达成的目标和理想状态。 * **E (Explore)：探索替代方案** - 运用多种技术和工具，发掘解决问题的各种可能性。 * **A (Act)：预见结果并行动** - 预测不同行动方案的潜在后果，并付诸实践。 * **L (Look and Learn)：审视与学习** - 回顾整个过程，总结经验教训，为未来的问题解决提供借鉴。 课程将深入讲解并实践多种实用的问题解决工具与技术，包括： * **焦点小组 (Focus Group)**：一种通过主持人引导，从同质性客户群体收集数据的有效方法。 * **头脑风暴 (Brainstorming)**：学习结构化和非结构化两种模式的头脑风暴技巧，激发创新思维。 * **5个为什么 (5 Whys)**：一种深入探究问题根本原因的分析工具。 * **鱼骨图 (Fishbone Diagram)**：一种系统性地识别和分类问题潜在原因的工具。 所有这些模型和工具将通过实际案例进行讲解和应用，帮助学员更好地理解和掌握。此外，课程还将介绍如何利用 **SMART 原则** 来设定清晰可衡量的目标，以及探索和评估不同策略的方法。 完成本课程后，您将能够自信地运用 IDEAL 方法论和配套工具，系统地分析和解决工作中遇到的各类问题，提升您的整体解决问题的能力。
Problems are inevitable challenges in everyday practice. The important aspect is not the presence of problem, but how you can solve these problems. In this brief course, you can learn the IDEAL approach for solving the problems in a systematic way while using multiple tools and techniques to identify the causes and the priorities. IDEAL is an acronym for Identify the problem, D for Describe the outcome needed, E for Explore alternative, while A for Anticipate the outcomes and act, and lastly L for Look and Learn. First, in using the IDEAL Mode, we start with the right definition of the problem, then we can learn how to use and apply Focus Group, which is a method for the collection of data from a homogenous group of customers through a moderator, we also learn the brainstorming technique in a structured and unstructured method. We also will implement 5 whys tool and fishbone diagram. All previous models and tools will be presented in a practical example. After Identification, we run through D for describing the outcome through SMART Objectives, then Explore all possible strategies through different techniques and Anticipate the outcome and act, lastly with Look and learn. After finishing the course, you will learn able to solve any problem you may face in your workplace.
