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所在平台: Udemy |
课程主页: https://www.udemy.com/course/problem-solving-at-work/
课程评论：没有评论
Coursera 课程“职场问题解决之道”概览 本课程提供了一个系统性的方法，帮助您思考问题并将其转化为有效的解决方案。无论您是管理者、团队领导、企业主还是志愿者，工作中都离不开解决问题。课程强调，与教科书或考试中的问题不同，现实生活中的问题需要通过行动来解决。 课程将引导您： * **理解问题的本质**：认识到现实问题需要具体行动才能解决。 * **掌握问题解决方法**：学习理解问题、评估可用行动以及逃离困境的关键技能。 * **承担问题责任**：探索如何主动承担并解决问题。 * **重新定义问题**：学习多种定义问题的方法，并转变对问题的看法，以发现新的、创造性的解决方案。 * **学习工具与技巧**：掌握一系列可供个人或团队使用的工具和技术。 * **实践解决方案实施**：学习一套完整的方法，用于与相关方有效实施解决方案。 课程资源包括： * **自我评估问卷**：可用于个人及团队评估。 * **可下载的课程练习册**：包含练习、示例、讲座要点总结以及概念背景信息。 * **有用的文章及在线资源链接**：帮助进一步提升技能。 本课程适合任何希望快速提升问题解决能力的人士，尤其侧重于职场问题的解决，同时也能帮助培养生活中的问题解决能力。
Problem solving at work provides a systematic method for thinking about problems and transforming them into effective solutions.Whether you're a manager or a team leader, a business owner or a volunteer, your work will involve solving problems. It's not always easy. Problems come in many different forms. They keep coming, and we sometimes have no time to solve one problem before the next arrives. The result? A never-ending cycle of 'firefighting', which makes it hard to find any real solutions.Take time out to reflect on your problem-solving skills and develop them. What does it mean to have a problem? What does it mean to take ownership of a problem? How can we make sense of the problems we face? How can we look at them in different ways? And how can we transform a problem into a workable solution?Discover the answers to these questions on this enjoyable, stimulating course. What you'll learnWhat does it mean to have a problem? You'll understand that real-life problems, unlike problems in text books or examinations, can be solved only by doing something. Taking the right action to escape the stuckness of a problem means understanding the problem and reviewing the actions available to you. You'll discover the skills that help you to understand solve problems as well as the different ways in which you can take ownership of a problem. You'll learn ways of defining a problem - and, crucially, transforming your perception of it so that you can find new and creative ways of solving it. You'll learn a wide range of tools and techniques that you can use alone or with your team. And you'll discover a fully worked out method for implementing your solution with your stakeholders.Course resourcesProblem solving at work gives you a range of resources to help you develop your skills, including:a self-assessment questionnaire that you can use for yourself and with your teama downloadable course workbook featuring exercises, examples, summaries of the key points in each lecture and background information about the concepts and ideas behind the courselinks to useful articles and other online sources to help you develop your skills furtherIs this the right course for you?Problem solving at work has been designed for anyone who wants to improve their skills quickly. It focuses on problems at work but is also useful to develop problem-solving as a life skill.
