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所在平台: Udemy |
课程主页: https://www.udemy.com/course/prits-zav-hotel-front-office-for-beginners/
课程评论：没有评论
**课程名称：** 酒店前厅新手入门 **课程概述：** 本课程面向18岁及以上成人，旨在为有志于投身酒店业或已在前厅工作但希望打下坚实基础的学员提供全面深入的讲解。作为“前厅系列”课程的第一部分，本课程将从零开始，为您系统介绍酒店前厅部门的方方面面。 **课程内容亮点：** * **前厅（FO）概念解析：** 深入理解酒店前厅部门的核心职能和定位。 * **关键术语学习：** 掌握前厅工作中常用的专业术语（可在课程资源区下载）。 * **行业规范指导：** 学习前厅工作的“做什么”（Do's）和“不做什么”（Don'ts），规避常见错误。 * **现金管理实操：** 学习如何正确处理现金预支业务。 * **案例分析：** 通过“过度热情惹的祸”真实案例（可在课程资源区下载），学习前行处理中的经验教训。 * **宾客旅程触点：** 了解宾客从入住到离店的完整旅程，以及前厅在前厅中的关键触点。 * **知识巩固：** 通过随堂测验巩固所学内容。 **课程适合对象：** 本课程最适合希望了解酒店前厅基础知识的任何人。无需任何先修课程，但拥有酒店管理背景将更有帮助。 **学习成果：** 完成本课程后，您将对酒店前厅部门有一个初步的、全面的了解，为您的职业生涯打下良好开端。 祝您学习顺利，期待在课程中与您相见！
This course is for adults (18+) only!Are you looking to get into hospitality and have an interest in the front office? Have you already joined somewhere in the front office? Do you wish to get a good foundation of the department right from beginning to end? If you have answered with a "yes" to any of these questions, we got you covered!This course is a part of an elaborate series on Fron Office. The first section is made available to you at no cost, called "Hotel Front Office for Beginners"Topics you can expect inside:1. What is FO2. Key Terminology used (downloadable from the resources section)3. Do's and Don'ts4. How to handle cash advances5. Case Study - "Over Enthusiasm Gone Wrong" (downloadable from the resources section)6. Guest Journey touchpoints7. QuizHotel Front Office for BeginnersThis course is best suited for anyone who wishes to understand the bare basics of a hotel front office. There are no pre-requisites to take this course. Though it is better if you have a hotel management background.At the end of this course, you will be able to have a basic understanding of the department that will help you get started. All the best and see you on the inside!
