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所在平台: Udemy |
课程主页: https://www.udemy.com/course/payment-disputes/
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课程名称：支付争议解决入门 课程概述： 支付争议是商家、持卡人和银行都需重视的重要问题。争议产生的原因多样，而解决争议的方法也各不相同，这些因素都会影响各方的结果。要有效解决争议，理解争议的原因、解决机制及其后果至关重要。然而，目前大多数争议管理课程未能满足基础要求，往往只关注争议解决过程的某些特定组件，或缺乏银行业独有的技术细节，甚至过于学术化，难以实践应用。 本课程旨在填补这些空白，提供全面而最新的争议解决培训。课程包括以下主题： - 支付争议的类型，以及各种收费退款原因代码； - 发行银行和获取银行在退款情境中的互动及争议解决流程； - 各种替代性争议解决方法（ADR），包括谈判、调解和仲裁； - 在线争议解决（ODR）的标准、优势及具体应用。 课程对象： 本课程适合从事争议解决的专业人士，尤其是与支付系统相关的工作人员，如获取银行及发行银行的争议解决专业人员、处理持卡人争议的商家，以及有兴趣了解商户争议解决的消费者。 学习成果： 完成本课程后，学员将能够有效诊断具体支付争议的成因，了解应对流程及可用的各类争议解决程序。 课程内容包括： - 各类争议（合同与非合同争议、支付争议）及银行角色； - ADR 与诉讼的异同及不同类型的ADR； - ODR框架及其实施细节； - 各支付系统的争议案例及收费退款原因代码分类； - 争议生命周期步骤等。 我诚邀您加入本课程，您将享有30天无风险退款保证，还有免费的预览视频，确保课程适合您。期待与您在学习中相见！
WHY DISPUTE RESOLUTION?You may agree that payment disputes are an important issue to solve, either as a merchant, cardholder or bank.You'll find there are many reasons for disputes, and multiple methods for dispute resolution. And you may know all of these can affect the results of a dispute - for all parties involved.In order to be effective at dispute resolution, you'll find it's important to understand not just the reasons for disputes, but also the mechanisms for their resolution, and the consequences of each.You'll find this is the type of knowledge that can be easily acquired - if it's correctly taught.Unfortunately, you'll find most dispute management courses nowadays don't fit the minimum requirements.Either you'll find they focus only on specific components of the dispute resolution process, not illustrating how they work, or you'll recognise they miss technicalities unique to the banking industry, or miss other important information.Or you'll be just bored because they are just too academical and not easily put into practice.This doesn't just hurt your future knowledge of dispute resolution, but also you personally.When you can't properly understand how disputes are resolved:You'll become confused and frustrated with different dispute resolution types;You won't know how a particular dispute can be successfully resolved;You won't know the correct workflow for dispute resolution in banking;You won't know why certain banks are better than others at the process - or even what matters to their clients;You won't know what specific chargeback reason codes mean;So what is my proposed solution for you to learn all of this content effectively?Naturally, it's this course!THE UNDISPUTED BEST COURSEUnlike other dispute resolution courses out there, you'll find this course is comprehensive and updated.In other words, you'll see that not only does this course cover the different types of dispute resolution (namely, ADR approaches), you'll find it will also cover the ODR (Online Dispute Resolution) framework and how it works, then diving into dispute resolution for banking in specific, and you'll also obtain a detailed rundown of all types of chargeback reason codes, and the way to address each of them.In this course, we will cover topics such as:You'll get to know what the different types of payment disputes are, represented by different reason codes for chargebacks;You'll learn how both the issuing and acquiring bank interact in the case of a chargeback situation, as well as the dispute resolution process;You'll get to know the different ADR (Alternative Dispute Resolution) methods (usually grouped into negotiation, mediation and arbitration), as well as specific implementations of these;You'll know more about the ODR (Online Dispute Resolution) standard, what it represents, its advantages, and how it's implemented;This course is aimed at you if you're any professional that has to deal with dispute resolution in their everyday life, and especially related to payment systems. It's for you if:You're a dispute resolution professional at an acquiring or issuing bank;You're a merchant that deals with cardholder disputes;You're a consumer that is interested in knowing how to deal with disputes with merchants;By the end of this course, you will be able to effectively diagnose what causes specific payment disputes, as well as what the process is to deal with them, and the different dispute resolution procedures available to you.THE PERFECT COURSE.FOR WHOM?This course is targeted at different types of people. Naturally, if you're any current or future dispute management professional, you will find this course useful. But if you're any other professional that aims to know more about how disputes are resolved, you will also find it useful.More specifically, you're the ideal student for this course if:You will directly deal with dispute management or resolution;You want to know more about the different types of dispute resolution (both litigation and ADR, offline or not);You want to specifically know how to address disputes involving merchants and cardholders (as a bank or merchant);You want to know more about the different types of reason codes for chargebacks (and how to prevent them);You want to know how to perform dispute resolution using multiple methods (negotiation, mediation and/or arbitration);LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn about the essentials of disputes (contractual vs. non-contractual disputes, payment disputes, issuer and acquirer banks);You'll learn about how ADR (Alternative Dispute Resolution) is and how it differs from litigation;You'll learn what the different types of ADR are (negotiation, mediation and arbitration), as well as the differences between these, and specific implementations of them;You'll learn about the ODR (Online Dispute Resolution) framework, as well as its context and six key principles (accountability, transparency, accessibility, credibility/accreditation, security and enforceability);You'll learn about the three major steps in an ODR process;You'll learn about the three major types of ODR tools (cyber courts, electronic ADR, internal ADR);You'll learn about implementations of ODR (such as blind bidding, cyber mediation, cyber negotiation and cyber arbitration), as well as specific case studies, such as ICANN-WIPO;You'll learn about general guidelines for more efficient dispute resolution as a merchant bank;You'll learn about the steps in the lifecycle of a dispute between an issuer and an acquirer bank, including the retrieval request, chargeback, and second chargeback;You'll learn about the conditions under which the payment scheme may become involved in a chargeback, as well as some measures by them (allocation vs. mediation, pre-arbitration vs. arbitration, liability shifts);You'll learn about disputes by different payment systems: debit cards, credit cards, ACH, prepaid cards, ATM;You'll learn about the four major categories of chargeback reason codes: fraud, authorization errors, processing errors, customer disputes;You'll learn about the usual types of chargeback reason codes due to fraud (not authorised or recognised transactions, fraudulent processing, monitored merchant or monitored card, the EMV liability shift);You'll learn about the usual types of chargeback reason codes due to authorization issues (missing or declined authorisation, card in recovery/lost card/stolen card, invalid authorization information),You'll learn about the usual types of chargeback reason codes due to processing errors (late presentment, invalid transaction code or invalid transaction data, duplicated payment or paid by other means, currency mismatches);You'll learn about the usual types of chargeback reason codes due to consumer disputes (mismatches in terms of goods - counterfeit, misrepresented, not delivered, others - cancelled or incomplete transactions, credit not processed);MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your dispute resolution knowledge to the next level.it would be a pleasure to have you as a student.See you on the other side!
