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所在平台: Udemy |
课程主页: https://www.udemy.com/course/pass-your-v4-exam/
课程评论：没有评论
**课程名称：** ITIL Foundation V4 认证 **课程概述：** 本课程旨在介绍 ITIL Foundation V4 框架，并帮助学员理解 ITIL Foundation V4 如何通过创造、交付和持续改进技术赋能产品和服务的全方位运营模式来提升 IT 服务管理。 **课程目标：** * 为需要 ITIL Foundation V4 基础知识的学员提供入门指导。 * 帮助学员理解 ITIL Foundation V4 如何增强 IT 服务管理。 * 为在已采用 ITIL Foundation V4 的组织中工作的 IT 专业人士或其他人提供支持。 * 为对 IT 服务管理感兴趣的任何人提供价值。 **学员将获得的知识：** * 与客户和其他利益相关者共同创造价值（以产品和服务形式）的整体方法。 * ITIL Foundation V4 的指导原则。 * 服务管理的四个维度。 * 精益（Lean）、敏捷（Agile）和 DevOps 的关键概念及其对交付业务价值的重要性。 * ITIL Foundation V4 中描述的服务管理实践如何维持当前 ITIL Foundation V4 流程的价值和重要性，并同时扩展到服务管理和 IT 的不同领域，从需求到价值的整合。 **注意：** ITIL 是 AXELOS Limited 的注册商标。保留所有权利。
The Information Technology Infrastructure Library Foundation V4 Foundation certification is designed as an introduction to Information Technology Infrastructure Library Foundation V4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.The certification can help:Those who require a basic understanding of the Information Technology Infrastructure Library Foundation V4 frameworkThose who want to understand how Information Technology Infrastructure Library Foundation V4 can be used to enhance IT service managementIT professionals or others working within an organization that has adopted Information Technology Infrastructure Library Foundation V4.However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.Information Technology Infrastructure Library Foundation V4 Foundation candidates will have an understanding of the following:A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and servicesThe guiding principles of Information Technology Infrastructure Library Foundation V4The four dimensions of Service ManagementKey concepts from Lean, Agile, DevOps, and why these are important to deliver business valueHow Information Technology Infrastructure Library Foundation V4 practices described in Information Technology Infrastructure Library Foundation V4 will maintain the value and importance provided by the current Information Technology Infrastructure Library Foundation V4 processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.ITIL is a registered trade mark of AXELOS Limited. All rights reserved
