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所在平台: Udemy |
课程主页: https://www.udemy.com/course/outstanding-customer-service/
课程评论：没有评论
**课程名称:** 卓越客户服务：终极指南！ **课程概述:** 本课程强调客户服务对于企业成功至关重要，能直接影响企业的盈利能力。许多企业因糟糕的客户服务而蒙受损失，而提供卓越的客户服务则能带来可观的收益。研究表明，大多数客户（55%）会因为优秀客户服务而成为公司客户，而40%的客户会因为竞争对手的卓越服务而转向竞争对手。 本课程尤其适合企业主、管理者及员工，旨在帮助您： * **停止因糟糕或普通客户服务造成的损失，增加每位客户带来的收益。** * **节省广告开支，获得更多客户推荐，并留住现有客户。** * **快速有效地解决客户问题。** * **学习如何创造卓越的客户服务体验。** * **掌握处理棘手客户的专业技巧。** * **了解“全面质量管理”（TQMA）的五大原则。** * **避免客户服务的十大“致命错误”。** 通过参加本课程，您将学会如何提升团队的客户服务水平，从而促进业务增长或职业发展。
Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service.And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!DID YOU KNOW?"55% became a customer of a company because of their reputation for GREAT customer service""40% began purchasing from a competitor because of their reputation for GREAT customer service"WHICH side Of This Formula do you want to be on???Customer Service is one of the Top 3 Factors Determining Your Companies FUTURE & EARNINGS! Are YOUR Staff Trained in "Customer Service"???This Course is Perfect For Business Owners, Managers and Employees.Get Your Team Trained and Cash in!A Sample Of What You Will Learn:STOP Losing Money Due to Poor or Average Customer Service! Make MORE Money from Each Customer!SAVE a Fortune in Advertising Dollars! Get MORE Referrals! Retain Existing Customers! Solve Problems FAST!Learn How to Create an Outstanding Customer Service ExperienceHow to Handle Difficult Customers like a PRO!Learn the 5 Tenets of TQMAvoid the 10 Deadly Sins of Customer Service!.and MUCH More!!!Sign up Now! Take action to Grow your Business Or Your Career!
