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Oracle Fusion Cloud Applications CX Process Essentials Certified - Rel 1: Entry-level certification for Oracle CX business process understandingExam Number: 1Z0-1161-1, Format: Multiple Choice, Duration: 60 Minutes, Exam Price: Free, Number of Questions: 25, Passing Score: 65%, Validation: Not ApplicableCertification Overview:This certification validates foundational knowledge of Oracle Fusion Cloud Customer Experience (CX) applications and how they leverage Oracle Modern Best Practices (OMBP) to optimize business processes. It is ideal for beginners or professionals seeking to understand how CX modules work together to deliver seamless, data-driven customer engagement across marketing, sales, service, and performance management. Certified individuals demonstrate an understanding of data and process flows across CX functions, critical success metrics (KPIs), and how Oracle's Cloud Success Navigator and Cloud Quality Standards support transformation success.Key Exam Topics:Oracle Cloud Applications and OMBPUnderstand core offerings of Oracle Cloud Applications, key CX suite features, and data flow between business processes.CX Marketing OMBPsLearn the audience-to-opportunity lifecycle, design insights, and key performance indicators for effective marketing execution.CX Sales OMBPsGain knowledge of lead-to-close process flows, planning considerations, and essential sales KPIs for opportunity success.CX Sales Performance Management OMBPsUnderstand the flow from compensation planning to participant payout, and how to measure performance effectiveness.CX Service OMBPsExplore the customer contact-to-resolution journey, design strategies, and the metrics that track service quality.Cloud Success Navigator and Quality StandardsDiscover how Oracle embeds best practices and standards into cloud projects to ensure structured, optimized deployments.

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