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所在平台: Udemy |
课程主页: https://www.udemy.com/course/operations-management-o/
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课程名称：运营管理 课程概述： 运营管理是对将输入转化为产品和服务的过程进行管理的学科，这些产品和服务为客户创造价值。运营管理的目标是最大化效率，同时生产能有效满足客户需求的商品和服务。运营决策会对组织在短期和长期内产生重大影响，这些决策关系到组织能够生产出为客户提供附加价值的产品和服务的能力。若组织在设计和实施其转型系统以满足客户需求方面做出良好的运营决策，其长期生存的前景将大大提升。 关键点： - 运营管理将输入（劳动力、资本、设备、土地、建筑物、材料和信息）转化为输出（商品和服务），并为客户提供附加价值。 - 所有组织必须努力最大化其转型过程的质量，以满足客户的需求。 - 控制转型过程可以使竞争对手难以制造出与原生产者相同质量的产品。 关键术语： - 输出：生产；所生产、创造或完成的数量。 - 输入：投入到一个过程中的东西，其目的是影响或改变该过程的输出。 - 过程：一系列产生结果的事件，特别是与产品形成对比时。 课程内容： 在本课程中，我们将讨论以下内容： - 运营管理的概念 - 运营管理的范围 - 运营管理的目标 - 运营管理的关键方面 - 企业资源计划（ERP） - 物料需求计划（MRP） - 协同规划、预测与补货（CPFR） - 全面质量管理（TQM）
Operations management is the management of processes that transform inputs into goods and services that add value for the customer.The Goal of Operations ManagementThe goal of operations management is to maximize efficiency while producing goods and services that effectively fulfill customer needs. Countless operating decisions must be made that have both long- and short-term impacts on the organization's ability to produce goods and services that provide added value to customers. If the organization has made mostly good operating decisions in designing and executing its transformation system to meet the needs of customers, its prospects for long-term survival are greatly enhanced.Key PointsOperations management transforms inputs (labor, capital, equipment, land, buildings, materials, and information) into outputs ( goods and services ) that provide added value to customers.All organizations must strive to maximize the quality of their transformation processes to meet customer needs.Controlling the transformation process makes it difficult for competitors to manufacture products of the same quality as the original producer.Key Termsoutput: Production; quantity produced, created, or completed.input: Something fed into a process with the intention of it shaping or affecting the outputs of that process.process: A series of events to produce a result, especially as contrasted to product.In this course we will be discussing:Concept of Operations ManagementScope of Operations ManagementObjectives of Operations ManagementKey Aspects of Operations ManagementEnterprise Resource Planning (ERP)Material Requirement Planning (MRP)Collaborative Planning Forecasting & Replenishment (CPFR)Total Quality Management (TQM)
