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所在平台: Udemy |
课程主页: https://www.udemy.com/course/nice-call-recording-fundamentals/
课程评论：没有评论
课程名称：NICE通话录音基础知识 课程概述：在本培训中，您将学习NICE解决方案组合的基本概念。NICE Ltd.是一家总部位于以色列的公司，专注于联络中心软件（NICE CXone）、电话语音录音、数据安全、监控以及机器人流程自动化等系统，并分析录制数据。该公司为多个行业提供服务，包括金融服务、电信、医疗保健、外包、零售、媒体、旅游、服务提供商和公用事业等。NICE成立于1986年，由七位以色列前军人同事共同创立，最初专注于开发用于安全和防御应用的技术，但很快转向民用应用，主要集中在联络中心、金融服务和商业智能市场。 通话录音软件能够以数字音频文件格式记录PSTN或VoIP的电话对话。通话录音与通话记录和跟踪不同，后者仅记录通话的详细信息而不包括对话内容；然而，软件可能同时包括录音和记录功能。VoIP录音是电话录音或语音记录的一个子集，最初由呼叫中心使用，现在被各种类型的企业广泛应用。录音VoIP通话流量的原因包括：通过保存录音证据来减少公司面临诉讼的风险、遵守通话录音法律、提高安全性、进行员工培训和绩效评估、增强员工控制和对齐、验证数据、共享数据以及提高客户满意度和呼叫中心代理的士气。
On this training you will learn the basic concepts of the NICE Solutions Portfolio. NICE Ltd. is an Israel-based company, specializing in contact center software (NICE CXone), telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.NICE was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking, which record details about the call but not the conversation; however, software may include both recording and logging functionality.Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. There are many reasons for recording Voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security, employee training and performance reviews, enhancing employee control and alignment, verifying data, sharing data as well as customer satisfaction and enhancing call center agent morale.
