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所在平台: Udemy |
课程主页: https://www.udemy.com/course/next-level-customer-success/
课程评论：没有评论
**课程名称：** 下一个层级的客户成功 (Next Level Customer Success) **课程概述：** 本课程由拥有二十年客户成功和专业服务团队领导经验的讲师教授，讲师曾管理数百万美元的业务，并为花旗银行、宜家、联合利华等众多全球知名大型组织提供咨询服务。课程将分享经过实践检验、能有效提升客户留存率、营收能力，并最终实现客户与自身成功的实用经验。 在以客户为中心的经济时代，对客户及其成功的关注必不可少。本课程将为期，深入、实用且全面地解析成为一名资深客户成功经理所需的技能和日常工作方法。 **您将学习到：** * 高级客户管理实践 * 商业意识，包括客户资格认证和谈判技巧 * 更深入地了解客户及其需求 * 如何对客户组合进行细分并优化时间管理 * 如何为大型企业客户进行战略规划 * 如何平衡客户需求与公司业务需求 * 资深客户成功经理的日常规划方法 本课程的核心是一个结构化、全面且实用的客户成功框架。您将能够将其直接应用于您的客户和业务中，进行调整和实施。 **加入本课程，助力您的客户、团队和您自身取得成功！**
Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Citibank, Ikea, Unilver and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines required to be a Senior Customer Sucess Manager. You will learnAdvanced customer management practicesCommercial awareness including approaches to qualifying and negotiation skillsHow to better understand your customers and their needsHow to segment your portfolio of customers and prioritise your timeHow to plan strategically for large Enterprise clientsHow to balance the needs of your customer and your businessHow to proactively plan your day as a senior Customer Success ManagerThis course is underpinned by a structured, comprehensive, and practical customer success framework that you will be able to take away, adapt and apply to your customers in your business.So, if you want your customers, your team and you to be successful then join me on this course today.
