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所在平台: Udemy |
课程主页: https://www.udemy.com/course/new-salesforce-certified-associate/
课程评论：没有评论
**在Salesforce生态系统中开启您的职业生涯：Salesforce认证助理考试指南** 本课程专为初涉Salesforce领域，渴望了解并运用Salesforce Customer 360平台的新手设计。无论您是希望积累Salesforce实践经验，探索该领域职业发展，还是迈向Salesforce专业认证之路，此认证都是一个绝佳的起点。 **课程亮点：** * **目标群体：** 适合拥有不超过六个月Salesforce用户经验的个人。 * **核心能力：** 帮助您掌握Salesforce平台基础知识，理解 CRM 平台如何连接部门、管理客户数据，并解决各类业务挑战。 * **关键知识点：** 涵盖Salesforce平台常用术语、最新版本中的基础功能（如需求收集、报告、安全、共享、定制和数据管理）。 * **考试详情：** 40道选择题（含最多5道非计分题），考试时长70分钟，通过分数线为62%，考试费用为75美元。 * **考试内容占比：** * **Salesforce生态系统 (32%)：** 了解Salesforce技能学习资源、Customer 360产品、公司应用场景及职业角色。 * **导航 (28%)：** 掌握信息查找、访问及平台定制位置。 * **数据模型 (25%)：** 理解核心标准对象（客户、联系人、潜在客户、商机、案例）关系，以及确保数据可见性和完整性的工具。 * **报告与仪表板 (15%)：** 掌握Salesforce报告和仪表板的描述和应用。 **通过此认证，您将能够：** * 解释CRM平台如何解决跨部门协作和客户数据管理问题。 * 识别Salesforce Customer 360可用于解决的业务挑战。 * 熟练掌握Salesforce平台核心功能和术语。 * 建立对Salesforce报告、用户管理、共享、定制和数据管理等方面的基础认知。 **便捷考试方式：** 您可以选择在考试中心或通过在线远程监考的方式参加考试。 **立即开始您的Salesforce学习之旅，为未来的职业发展奠定坚实基础！**
About the Salesforce Associate CredentialThe Salesforce Certified Associate Credential is designed for individuals who are new to the Salesforce ecosystem and eager to understand and utilize the Salesforce Customer 360 Platform. Candidates for this certification aim to learn the Salesforce Platform and explore common business use cases. Whether you're interested in building experience with Salesforce, considering a career in the field, or working towards becoming a Salesforce Certified Professional, this credential is a great starting point.Candidates should have a basic understanding of how an integrated CRM platform addresses the challenge of connecting departments and managing customer data. Familiarity with Salesforce as a user or learner is beneficial, along with an interest in supporting fundamental functionalities in the latest version of Salesforce. A foundational knowledge of reporting, user administration, sharing, customization, and data management will help in successfully achieving this certification.Audience Description: Salesforce AssociateThe Salesforce Certified Associate is ideal for individuals with up to six months of Salesforce user experience. Candidates should possess a basic understanding of Salesforce's core capabilities and be comfortable navigating the platform. This certification is suited for those who want to demonstrate their knowledge, skills, or experience in the following areas:How the CRM platform addresses the challenge of connecting departments and managing customer dataTypes of business challenges that can be resolved using Salesforce Customer 360Key terms related to the Salesforce PlatformFundamental functionalities in the current Salesforce version, including requirements gathering, reporting, security, sharing, customization, and data managementAbout the ExamHere are the details for the Salesforce Certified Associate Exam:Content: 40 multiple-choice questions and up to five non-scored questionsTime Allotted: 70 minutesPassing Score: 62%Registration Fee: US$75 plus applicable taxes as required by local lawRetake Fee: FreeDelivery Options: The exam can be taken as a proctored test at a testing center or through an online proctored environment. Click here for information on scheduling an exam.References: No hard-copy or online materials may be referenced during the exam.Prerequisite: NoneNote: After completing the exam, but before receiving your results, you will have the opportunity to provide comments and feedback on individual questions. You will be invited to complete a brief 10-question survey about your exam experience, which should take no more than 5 minutes. Your feedback helps improve our certifications and credentialing programs.Exam OutlineThe Salesforce Certified Associate Exam measures a candidate's knowledge and skills related to the following objectives. Candidates should have an interest in understanding and using the Salesforce Customer 360 Platform, and an interest in assisting with fundamental functionality in the current version of Salesforce at the foundational level. Salesforce Associate candidates should have an awareness of how a CRM platform solves the challenge of connecting departments and customer data and an understanding of how types of business challenges can be solved by using Salesforce.Salesforce Ecosystem: 32%Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills.Given a use case, identify which Salesforce Customer 360 product offerings could be used.Describe how companies use Salesforce.Differentiate between various job roles and career paths in the Salesforce ecosystem.Navigation: 28%Given a scenario, identify how a user can locate and access necessary information.Given a scenario, identify where Salesforce customization takes place.Data Model: 25%Explain the relationship between the core standard objects (Account, Contact, Lead, Opportunity, Case).Given a scenario, determine which feature to use to ensure data visibility.Given a scenario, determine which tool to use to ensure data integrity.Reports & Dashboards: 15%Describe reports on Salesforce.Describe dashboards on Salesforce.
