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Overview of the Salesforce Administrator Exam and Certification ProgramThe Salesforce Administrator certification is tailored for individuals with Salesforce experience who consistently seek ways to enhance their organizations through additional features and functionalities. The exam assesses a wide range of knowledge, focusing on both the features available to end users and the configuration and management tools accessible to administrators within the Sales, Service, and Collaboration Clouds.The program offers two certifications:Salesforce Certified Administrator: Focuses on the essential features and tools used to effectively manage a Salesforce system.Salesforce Certified Advanced Administrator: Geared toward those who have demonstrated expertise in Salesforce configuration, understand administrative best practices, and can apply advanced features to solve complex business challenges.Intended Audience for the Salesforce Certified Administrator CertificationIdeal candidates should have a solid understanding of the tools and options available to end users, as well as the configuration possibilities accessible to an administrator. They should be capable of maintaining a Salesforce instance, addressing standard business needs, and performing administrative duties using the current features of Salesforce.It's recommended that candidates have at least six months of experience as a Salesforce Administrator and be proficient in performing the tasks outlined in the exam objectives.Exam DetailsKey information about the Salesforce Administrator Exam:Format: 60 multiple-choice/multiple-select questions, plus five unscored questionsTime Allotted: 105 minutes to completePassing Score: 65%Registration Fee: $200 USD, plus applicable taxesRetake Fee: $100 USD, plus applicable taxesDelivery Method: Proctored exam available at testing centers or through an online proctored environmentMaterials Allowed: No external physical or digital materials permitted during the examPrerequisites: None required; however, attending a preparatory course is strongly recommendedExam OutlineThe Salesforce Administrator Exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below.Configuration and Setup: 20%Describe the information found in the company settings (for example, company settings fiscal year, business hours, currency management, default settings).Distinguish and understand the administration of declarative configuration of the user interface (for example, UI settings, app menu, list views, global actions, Lightning App Builder).Given a scenario, demonstrate the proper setup and maintenance of users.Explain the various organization Security Controls (for example, Setup Audit Trail, Login Hours, Session Settings).Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (for example, public groups, org-wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.Object Manager and Lightning App Builder: 20%Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.Given a scenario, determine how to create and assign page layouts, record types, and business processes for custom and standard objects.Sales and Marketing Applications: 12%Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).Describe the capabilities of lead automation tools and campaign management (for example, leads, lead convert, lead assignment rules, campaign and campaign members).Service and Support Applications: 11%Describe the capabilities of case management (for example, case, case assignment rules, and queues).Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).Productivity and Collaboration: 7%Describe the capabilities of activity management.Describe the features of Chatter.Describe the capabilities of the Salesforce mobile app.Identify use cases for AppExchange applications. Data and Analytics Management: 14%Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.Describe the capabilities and implications of data validation tools.Describe the options available when creating or customizing a report or report type.Describe the impact of the sharing model on reports.Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user). Workflow/Process Automation: 16%Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.Describe capabilities and use cases for Flow.Describe capabilities and use cases for the approval process.Exam Candidate Code of ConductAt Salesforce, Trust is our #1 value. Protecting the security of Salesforce credentials is up to all of us. As a participant in the Salesforce Credentialing Program, you're required to accept the terms of the Salesforce Credential and Certification Program Agreement.Participants in the Salesforce Credentialing Program should:Use Salesforce-approved study materials available on Trailhead to prepare for your certification exam, including certification exam guides, trailmixes/trails, and Trailhead courses.Visit our Trailblazer Community to browse for additional training events and to collaborate with other Trailblazers by joining a Community Group and finding a study buddy and/or mentor.Review and abide by the guidelines for online proctored and in-person certification exams.Submit a case with the Credential Security team if you see any activity that undermines credential security.Participants in the Salesforce Credentialing Program are prohibited from:Sharing, using, or requesting certification exam questions and answers, or superbadge solutionsOffering, receiving, or asking for help during your certification examEngaging in any behavior that violates the Salesforce Credential and Certification Program AgreementConsequences for violating the Program Agreement include but are not limited to:Cancellation of upcoming certification examsRemoval or suspension from ability to complete online proctored examsSuspension from taking any certification examsRevocation of certifications and superbadgesRemoval from the Salesforce Credentialing Program and the Trailblazer Community

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