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Exam: Microsoft Teams Voice EngineerAudience ProfileThe Microsoft Teams voice engineer plans, designs, configures, maintains, and troubleshoots anintegrated communications solution at an organization. The Microsoft Teams voice engineer must beable to translate business requirements into technical architecture and designs for communicationsolutions.The Microsoft MS-720 Questions Teams voice engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. The Microsoft Teams voice engineer manages devices certified for Microsoft Teams, audio/video conferencing, and voice migration.The Microsoft Teams voice engineer collaborates with telephony providers and third-party vendors toenable advanced voice features in Microsoft Teams. The Microsoft MS-720 Study guide Teams voice engineer also workswith administrators for other workloads, including networking, identity, licensing, security, andcompliance.Please follow these Practice Test Topics:To earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification, candidates must alsoearn the Microsoft 365 Certified: Teams Administrator Associate certification.• Plan and configure Microsoft Teams Phone (25-30%)• Optimize network performance (5-10%)• Plan and configure Direct Routing (15-20%)• Configure and manage Microsoft Teams Phone for voice users (15-20%)• Plan and configure Microsoft Teams clients and devices (5-10%)• Monitor and troubleshoot Microsoft Teams Phone (15-20%)Plan and configure Microsoft Teams Phone (25-30%)Plan and design a Microsoft Teams PSTN solution• Choose an appropriate PSTN connectivity solution• Identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing• Identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call• queues, meeting room devices, and common area phones• Plan network topology• Plan for integration of Certified Contact Center solutions• Plan for integration of analog and SIP devices and handsetsManage phone numbers for Microsoft Teams Calling Plans and OperatorConnect• Choose between porting and acquiring numbers for Teams Calling Plans• Acquire phone numbers for Teams Calling Plans from Microsoft• Create a port order for Microsoft service and user numbers• Create a request to convert between Microsoft service and user numbers• Configure Operator ConnectConfigure Phone policies• Install Microsoft Teams PowerShell module• Design and configure a tenant dial plan• Configure calling policies• Configure call park policies• Configure caller ID policies• Configure outbound call restrictions• Configure inbound call blocking• Configure IP phone policies• Configure routing of unassigned numbers• Configure custom music on hold• Configure compliance recordingConfigure auto attendants and call queues• Design call flows for auto attendants and call queues• Configure auto attendants and call queues• Deploy channel-based call queues• Configure resource accounts, including cloud and hybrid environments• Assign licenses to the resource accounts• Assign phone numbers to resource accounts• Assign a resource account to an auto attendant or call queue• Configure Microsoft 365 Groups for voicemail• Configure holidays for auto attendants and call queues• Configure custom Music-on-HoldConfigure audio conferencing• Choose between per-user and per-minute licensing• Set a default audio conferencing bridge• Configure a conference bridge number• Configure a toll-free conference bridge number• Deploy toll-free audio conferencing• Configure communication credits for audio conferencing• Configure Operator conferencing from separate providersDesign and configure emergency calling• Design dynamic emergency calling scenarios• Define emergency locations• Configure client discovery of emergency locations• Configure emergency calling policiesOptimize network performance (5-10%)Design network infrastructure for optimal Microsoft Teams Phone performance• Determine network readiness for Microsoft Teams• Design network requirements by using the Network Planner in Microsoft Teams• Perform a network analysis• Design and validate local internet breakout strategy for client media optimization• Design and validate VPN split tunneling• Design organization QoS requirements and policies• Configure Microsoft Teams QoS policiesImplement network topology• Configure a network topology• Add WAN IPs to a network topology• Add locations to a network topology• Create and assign a Microsoft Teams network roaming policyPlan and configure Direct Routing (15-20%)Design Direct Routing call flows• Plan and design PSTN connectivity by using Direct Routing• Recommend a Session Border Controller (SBC) solution based on PSTN connectivity• Recommend a multiple SBC solution based on requirementsImplement SIP trunking with Direct Routing• Identify configuration requirements between the SBC and Microsoft• Create and configure an online PSTN gateway• Create PSTN usage records• Create and configure voice routes• Create and configure voice routing policies• Validate Direct Routing SBC connectivity• Test Direct Routing connectionsExtend a Direct Routing infrastructure• Design and configure Location Based Routing (LBR)• Design and configure Local Media Optimization (LMO)• Configure gateway translation rules• Create a validated emergency address• Configure on-network conferencing for Direct RoutingDeploy and maintain a Survivable Branch Appliance (SBA)• Plan and configure an SBA• Assign SBA policies to users• Test SBA functionality• Plan for SBA and SBC maintenance and updatesConfigure and manage Microsoft Teams Phone for voice users (15-20%)Enable users for Microsoft Teams Phone• Assign Teams Phone license• Assign a Microsoft Teams Calling Plan license• Assign user dial plans• Assign numbers to users• Assigning verified emergency address location• Assign a calling policy to a user• Assign a usage location to a userEnable users for Direct Routing• Assign a voice routing policy to a user for Direct Routing• Assign a number to a user by using PowerShell• Enable voicemail and Enterprise Voice for a Direct Routing user in PowerShellEnable per-user calling features• Configure group call pickup• Configure call delegation and call delegates• Configure call forwarding• Configure simultaneous ring• Enable and configure audio conferencing• Assign a dial-out policyMigrate voice users• Validate Skype for Business hybrid configuration and connectivity• Migrate users between on-premises and cloud• Migrate Skype for Business Common Area Phones to Microsoft Teams• Migrate Skype for Business Meeting Rooms to Microsoft TeamsPlan and configure Microsoft Teams clients and devices (5-10%)Plan and configure Microsoft Teams Phones and Teams displays• Recommend a Microsoft Teams Phone based on business and security requirements• Recommend a Microsoft Teams display based on business and security requirements• Assign Common Area Phone licenses to common area phones• Deploy Skype for Business phones (3PIP)• Deploy Microsoft Teams phones• Deploy Common Area Phones• Deploy Microsoft Teams displays• Configure Microsoft Teams SIP Gateway• Configure remote provisioning and sign-in for Android devices• Update Microsoft Teams devices remotelyPlan and configure Microsoft Teams Rooms on Windows and Teams Rooms onAndroid• Recommend Microsoft Teams Rooms based on business and security requirements• Manage Microsoft Teams Rooms devices• Assign an audio-conferencing bridge service number to a Microsoft Teams Room• Configure accounts for Microsoft Teams Rooms• Define local Users & Groups on Microsoft Teams Rooms on WindowsMonitor and troubleshoot Microsoft Teams Phone (15-20%)Monitor Microsoft Teams Phone• Configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels• Configure Power BI reports for CQD• Monitor SBC health

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