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所在平台: Udemy |
课程主页: https://www.udemy.com/course/modern-digital-transformation/
课程评论：没有评论
课程名称：现代数字化转型 概述：数字化转型是将数字技术整合到企业所有领域，从而导致企业运营方式及其为客户创造价值的根本性变化。当谈到影响企业决策实施数字化转型战略的因素时，几乎所有公司都会提到客户体验和客户满意度是主要影响因素。数字化转型为企业提供了与现代消费者互动的机会，满足他们在各个渠道和地点对无缝客户体验的期望。金融行业的投资水平表明，技术正在成熟，新工具和技术供应商层出不穷，如云计算、大数据、区块链和人工智能。在数字化转型的推动下，教育显得尤为重要，因为员工在接受创新后，会在学习和实践中更快地表现出热情。鉴于金融行业需要持续改进，务必利用当前的技术。安全问题在任何数字化转型中同样重要，客户数据和信息的处理需要严格遵守安全标准。企业已经达到一个不可谈判的程度，必须拥抱数字技术，因为这是一种新的创新，能够提高客户忠诚度，并帮助公司有效且高效地竞争。在酒店业，物联网的使用改善了业务运营，通过提高效率和个性化服务来提升客户体验。例如，客户现在可以使用手机进行自助登记和退房。 通过本课程，学员将深入了解数字化转型的概念及其在各个行业中的应用，特别是如何利用现代技术提升客户体验及企业效率。
Digital transformation is the integration of digital technology into all areas of a business, resulting in fundamental changes in how a business operates and the value they deliver to customers. Obviously when asked about the factors that influence a business decision to implement a digital transformation strategy, almost all companies will tell you or cited customer experience and customer satisfaction as one of their leading influences. Digital transformation offers companies an opportunity to engage modern buyers, and deliver on their expectations of a seamless customer experience regardless of channel or place.The level of investment indicates that technology for the banking industry is maturing with new tools and technology suppliers emerging every day. these new technologies come in the form of cloud computing, big data, blockchain, and artificial intelligence. Education is very important in the introduction of digital transformation, because when employees accept the innovation they turn to learn quickly and practice it faster with enthusiasm. The baking sector needs continues improvement because of that its always best to use the current technology as an industry. Security is very important in any digital transformation because customers data and information need to be handle seriously. Business has reach a point that its non- negotiable to embrace digital technology, because that is the new innovations which increase customer loyalty and also aid the companies to compete effectively and efficiently. In the hospitality industry the use of internet of things has improve their businesses and shape customer experience through operation efficiency and persnalization. For example, now customers can use their mobile phones for self-check-in and check-out.
