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所在平台: Udemy |
课程主页: https://www.udemy.com/course/microsoft-teams-pstn/
课程评论：没有评论
**Coursera 课程总结：Microsoft Teams 电话系统（PSTN 通话）完整指南** 本 Coursera 课程由 Competitive Computing Consultants Inc. 提供，旨在为学习者提供 Microsoft Teams 电话系统 (PSTN) 通话功能的全面指导。课程内容涵盖了截至 2024 年 8 月的各项关键功能，全程视频总时长为 52 分钟 45 秒。 课程主要内容包括： * **Teams 通话简介** (6 分 31 秒)：介绍 Teams 通话的核心概念和基础知识。 * **Teams 通话应用导览** (4 分 9 秒)：展示 Teams 通话应用程序的用户界面和各项功能。 * **接听与拨打电话** (4 分 25 秒)：演示如何进行基本的电话接听和拨打操作。 * **将来电置于保持状态** (1 分 32 秒)：讲解如何将通话暂时置于保持状态。 * **转移通话** (7 分 7 秒)：详细介绍不同类型的通话转移方法。 * **使用呼叫挽留 (Parked Calls)** (2 分 14 秒)：说明如何使用呼叫挽留功能。 * **通话录制与转录** (4 分 19 秒)：演示如何录制通话内容并进行文本转录。 * **管理 Teams 语音信箱** (6 分 17 秒)：指导用户如何设置和管理语音信箱。 * **处理与转发现话** (4 分 59 秒)：讲解如何处理接收到的通话以及设置呼叫转发。 * **呼叫组与代理人** (5 分 5 秒)：介绍如何创建呼叫组以及设置代理人。 * **作为代理人操作** (3 分 0 秒)：演示代理人如何处理分配给他们的通话。 * **设置呼叫队列** (1 分 7 秒)：简要说明如何设置呼叫队列。 * **管理联系人** (2 分 0 秒)：指导用户如何管理 Teams 通话联系人。 该课程以易于理解的视频形式，通过实践操作、技巧和最佳实践，帮助学习者掌握 Teams 的通话功能，从而提升工作效率和协作能力。讲师拥有丰富的企业培训与采纳经验，能够以灵活的学习方式满足不同用户的需求。课程内容结构清晰，分阶段循序渐进，帮助学习者稳步提升技能。 Competitive Computing Consultants Inc. 致力于为学员提供支持，若有任何疑问或需要个性化协助，可在购买课程后通过 Udemy App 联系。
Embark on a comprehensive journey with our expertly crafted video series, designed to equip you with all the essential skills and knowledge to master Microsoft Teams PSTN Calling and Phone System features. This course includes every crucial feature you need to know as of August 2024.Course Content (Total Runtime: 52 minutes and 45 seconds):Introduction to Teams Calling (1 - Duration: 6 minutes and 31 seconds)Teams Calls App Tour (2 - Duration: 4 minutes and 9 seconds)Sending and Receiving Calls (3 - Duration: 4 minutes and 25 seconds)Putting Calls on Hold (4 - Duration: 1 minute and 32 seconds)Transferring a Call (5 - Duration: 7 minutes and 7 seconds)Using Parked Calls (6 - Duration: 2 minutes and 14 seconds)Recording and Transcription (7 - Duration: 4 minutes and 19 seconds)Managing Your Teams Voicemail (8 - Duration: 6 minutes and 17 seconds)Handling and Forwarding Calls (9 - Duration: 4 minutes and 59 seconds)Call Groups and Delegates (10 - Duration: 5 minutes and 5 seconds)Acting as a Delegate (11 - Duration: 3 minutes and 0 seconds)Setting Up Call Queues (12 - Duration: 1 minute and 7 seconds)Managing Contacts (13 - Duration: 2 minutes and 0 seconds)Our easy-to-follow, step-by-step videos will guide you through each aspect of the Teams calling experience. From basic call handling to advanced features like call queues and delegation, we provide practical examples, tips, tricks, and best practices to ensure you can use Teams effectively in your daily work.In this course, you'll first get acquainted with the core features of Microsoft Teams Calling, starting with an overview to help you understand the fundamentals. We'll then dive into practical applications, demonstrating how to use these features to enhance your productivity and collaboration with colleagues.With a rich background in Corporate Training & Adoption, we bring our professional expertise directly to your screen, allowing you to learn at your own pace, whether at home or in the office.This course is thoughtfully structured into clear, manageable sections to help you steadily build your knowledge and skills. Are you ready to elevate your communication game with Microsoft Teams?At Competitive Computing Consultants Inc., we understand that success is a team effort. We're here to support you every step of the way. If you have any questions or need personalized assistance, feel free to reach out to us through the Udemy App after purchasing the course. We're committed to helping you succeed with your specific needs.
