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所在平台: Udemy |
课程主页: https://www.udemy.com/course/microsoft-dynamics-365-customer-service-mastery-training/
课程评论：没有评论
课程名称：MB-230：Microsoft Dynamics 365 客户服务精通 课程概述： 本课程由Udemy顶级讲师Satish Reddy授课，他已帮助全球数千名学生掌握Microsoft Dynamics 365和Power Platform。通过实践性的教学和清晰的讲解，Satish将让复杂的概念变得易于理解并能够应用于实际场景。 课程内容包括： 1. 核心概念：了解Microsoft Dynamics 365客户服务的基础知识，包括其架构、组件和用户界面。 2. 配置与自定义：掌握如何根据独特的商业需求定制和配置平台，包括创建自定义表、字段和表单。 3. 案例管理：学习如何高效地创建、管理和解决客户案例，提高响应时间并确保客户满意度。 适合对象： - IT专业人士希望扩展其在Microsoft Dynamics 365客户服务模块的专业知识。 - 希望专注于Dynamics 365客户服务模块的最终用户。 - 希望提升技能以更好地支持客户的客户服务专业人员。 - 希望改善客户满意度和客户保留的企业主。 零风险投资： 您完全没有任何损失！考虑到Udemy提供的30天退款保证，您可以放心报名参加“Microsoft Dynamics 365客户服务精通”课程。如果在前30天内不满意，您只需申请退款，无需提出任何理由。立即报名，开启卓越客户服务之旅！
Learn from Udemy's top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish's hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.With 24 high-quality video lessons, hands-on exercises, and practical case studies, you'll learn:Core Concepts: Understand the fundamentals of Microsoft Dynamics 365 Customer Service, including its architecture, components, and user interface.Configuration & Customization: Master the art of customizing and configuring the platform to meet your unique business requirements, including creating custom tables, fields, and forms.Case Management: Learn how to create, manage, and resolve customer cases efficiently, improving response times and ensuring customer satisfaction.This course is perfect for:IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.End users looking to specialize in the Dynamics 365 Customer Service module. Customer service professionals looking to level up their skills and provide better support to their customers. Business owners seeking to improve customer satisfaction and retention. Zero Risk Investment: Remember, you have absolutely nothing to lose! With Udemy's 30-day money-back guarantee, you can enroll in "Microsoft Dynamics 365 Customer Service Mastery" with complete confidence. If you're not satisfied with the course, simply request a refund within the first 30 days, no questions asked. Enroll now and start your journey towards exceptional customer service!
