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所在平台: Udemy |
课程主页: https://www.udemy.com/course/medical-device-complaint-reporting/
课程评论：没有评论
**课程名称：医疗器械投诉/反馈培训** **课程概述：** 本课程旨在为医疗器械行业全体员工提供一次快速有效的培训，强调及时、正确处理投诉的重要性。FDA（美国食品药品监督管理局）的常见发现之一便是企业未能妥善及时地处理投诉。本课程是一项实践性强的培训，旨在激发、巩固并帮助团队成员理解投诉处理的重要性。课程特别关注与患者、客户及医护人员直接接触的团队成员。 **课程目标：** 本培训将作为每年对团队的提醒，明确何为投诉，以及报告投诉的重要性。通过本课程，您将能够： * **理解投诉报告的重要性：** 认识到投诉报告在保障产品安全和质量中的关键作用。 * **明确自身在投诉报告中的角色：** 了解及时报告投诉是每个人的责任。 * **了解未能报告投诉的严重后果：** 认识到公司范围内的严重影响。 * **掌握获取投诉信息的最佳实践流程：** 学会从直接来源获取准确的投诉信息。 * **深入了解整体投诉评估流程：** 对投诉处理的全过程有更清晰的认识。 * **通过测试验证学习成果：** 确认对课程内容的理解和掌握程度。 **课程内容（约30分钟）：** * instructed learning (指示性学习) * 3 Quizzes (3次测验)
One of the most frequent FDA findings is an organization's failure to handle complaints correctly and timely. This course provides your entire organization with a quick and effective reminder of the importance of reporting complaints promptly. This is a practical training designed to engage, reinforce, and help the whole team understand the importance of complaint handling. This course is designed as training for the whole company with a focus on team members that are in direct contact with patients, customers, and care providers.This training is designed to serve as a yearly reminder to the whole team on what is considered a complaint, and why it is important to report it. This training will improve your complaint reporting process and will reduce the level of non-reporting issues. At the conclusion of this training, your team will be able to:Appreciate the importance of a complaint reportUnderstand their role in reporting complaints in a timely mannerLearn about the significant company-wide ramifications of failure to report complaintsUtilize a best practice process to obtain complaint information from a direct sourceGain insight into the overall complaint evaluation processValidate their understanding and knowledge with testing to confirm their knowledge level post trainingIncludes:30 minutes worth of instructed learning3 Quizzes
