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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mediation-process-practice/
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课程名称：调解过程和实践：从初学者到从业者 课程概述：本课程重温关键的人际沟通技巧，并向您介绍核心调解原则和工作方式，这对所有管理、HR和公共服务角色人士，以及任何对关系建设和重建感兴趣的人来说都是无价的组合。如果您有意成为调解者或正在改变职业方向，请加入我们这一变革性的培训，该课程由布里斯托的社区调解组织（Community Resolve）和伦敦纽汉的冲突与变革组织（Conflict & Change）共同开发，这两家机构在此领域已有超过20年的经验。该综合课程将为您提供成为调解者所需的一切知识，帮助您发展与家庭、工作和社区环境中所有人际关系相关的新技能，并为各类专业和职业提供卓越的继续职业发展（CPD）机会。 课程内容： - 课程介绍 - 课程概述 - 第一天 - 理解冲突 - 冲突动态、重新框架和基本人际技能 - 第二天 - 你与冲突 - 我们在任何冲突中的影响，包括作为调解者的角色 - 第三天 - 什么是调解？ - 核心原则及作为调解者所需的技能 - 第四天 - 调解过程 - 理解以未来为导向、以参与者为主导的格式 - 第五天 - 容纳空间 - 审查用于应对挑战性讨论的技巧 - 第六天 - 练习技能与下一步 - 您将渴望进行大量练习。 通过本课程，您将开始成为一名调解者的旅程，习得在各类人际关系中应用的实际技能。
This course revisits crucial interpersonal communication skills and introduces you to core mediation principles and ways of working - an invaluable combination for all those in management, HR and public facing roles, as well as anyone with an interest in relationship building and rebuilding.If you are interested in becoming a mediator, or are changing career direction, join us for this transformative training, developed jointly by Community Resolve (Bristol) and Conflict & Change (Newham, London), innovative conflict transformation organisations working in the field for over 20 years.The comprehensive course will provide all you need to start your journey as a mediator. You will be working to develop new skills that are relevant to all relationships around you - at home, at work and in community settings - and is an excellent CPD (continuing professional development) opportunity across a range of professions and careers.COURSE CONTENTCOURSE INTRODUCTION - course overviewDay 1 - UNDERSTANDING CONFLICT - conflict dynamics, reframing, and essential interpersonal skillsDay 2 - YOU AND CONFLICT - our impact in any conflict we are involved in, including as mediatorsDay 3 - WHAT IS MEDIATION? - core principles and the skills you need to hold the space as a mediatorDay 4 - THE MEDIATION PROCESS - understanding its future-focused, participant-led formatDay 5 - HOLDING THE SPACE - review of the techniques used to contain challenging discussionsDay 6 - PRACTICING SKILLS AND NEXT STEPS - you will be keen to get lots of practice and you will.
