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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-practice-tests-2025-learnopsbysan/
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**课程名称：** MB-910: Microsoft Dynamics 365 CRM 练习题 [2025] **课程概要：** 本课程是为考取 Microsoft Dynamics 365 客户互动应用认证的考生准备的实践性测试。通过本课程，您将深入了解 Dynamics 365 客户互动应用如何帮助企业： * **统一客户画像，实现个性化客户旅程：** 利用 Dynamics 365 Customer Insights 应用，整合客户数据，打造精准、个性化的客户体验。 * **优化销售订单全生命周期管理：** 通过 Dynamics 365 Sales，高效地协助用户完成从订单创建到交付的整个销售流程。 * **提升客户服务和支持效率：** 借助 Dynamics 365 Customer Service，支持客服人员处理从客户咨询到问题解决的整个客户支持生命周期。 * **高效管理现场服务工单：** 使用 Dynamics 365 Field Service，规划和完成现场服务工单，优化外勤服务。 * **评估 Microsoft 365 Copilot 的辅助能力：** 了解 Microsoft 365 Copilot 如何在上述各个应用场景中提供智能支持。 本认证适合希望开始使用 Dynamics 365 客户互动解决方案的初学者。虽然它并非任何其他认证的前提条件，但可以作为准备更专业的角色或专业认证的基础。 **考试内容涵盖：** * Dynamics 365 Customer Insights 概述 * Dynamics 365 Sales 核心功能 * Dynamics 365 Customer Service 核心功能 * Dynamics 365 Field Service 核心功能 * Dynamics 365 客户互动应用的通用核心能力 **技能评估内容：** * 云概念基础 * Microsoft 365 应用和服务 * Microsoft 365 的安全、合规、隐私和信任 * Microsoft 365 的定价、许可和服务 **练习题特色：** 本练习题集包含超过 130 道题目，分布在六套独特的模拟试题中，并提供详细的答案解析。旨在帮助您： * 巩固您在 Microsoft 365 应用和服务方面的安全、合规、隐私和信任基础知识。 * 掌握通过 MB-910 基础认证考试的技巧。 ** syllabus：** 无
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.Schedule and complete work orders by using Dynamics 365 Field Service.Evaluate how Microsoft 365 Copilot can assist with each of these.The certification is intended for you if you're seeking to start your journey using Dynamics 365 customer engagement solutions.You can use this certification to prepare for role-based or specialty certifications, but it's not a prerequisite for any of them.Assessed on this examDescribe Dynamics 365 Customer InsightsDescribe Dynamics 365 SalesDescribe Dynamics 365 Customer ServiceDescribe Dynamics 365 Field ServiceExplore the core capabilities of customer engagement apps in Dynamics 365Skills measuredDescribe cloud conceptsDescribe Microsoft 365 apps and servicesDescribe security, compliance, privacy, and trust in Microsoft 365Describe Microsoft 365 pricing, licensing, and supportThis Practice tests will help you with: Over 130+ questions across SIX UNIQUE practice questions with detailed explanations Help you summarize your fundamental knowledge about security, compliance, privacy, and trust in Microsoft 365 apps and servicesLearn how to pass the MB 910 fundamentals certification exam
