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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm-v/
课程评论：没有评论
课程名称：MB-910 prep: Microsoft Dynamics 365 Fundamentals (CRM) 课程概述：本课程涵盖了MB-910认证考试所需的内容，当前版本依据2024年6月18日的MB-910考试更新，并于2024年12月17日进行了小幅更新。请注意：本课程与微软没有任何关联或赞助。 课程的内容将帮助学员了解Microsoft Dynamics 365的基础知识，特别是客户关系管理（CRM）相关的功能。课程开始将介绍Dynamics 365的一般概念及其各个应用之间共享的功能，包括内置的报告能力、客户与活动管理以及与Microsoft Dataverse和Teams的集成。接下来，我们将探讨Dynamics 365客户洞察（之前称为Dynamics 365营销），深入了解潜在客户生成、评分、细分及订阅列表、电子邮件营销和活动管理等原则。 课程还涵盖Dynamics 365销售部分，包括潜在客户资格审批、机会管理流程、报价生命周期及销售预测概念。随后简要介绍Dynamics 365客户服务，探讨如何使用队列来管理工作、案例生命周期和知识管理等内容。最后，我们会研究Dynamics 365现场服务，关注工作订单生命周期、检查功能、客户资产管理及资源调度流程。 课程不需要任何先前知识，学员甚至可以看到如何获取免费的Microsoft Dynamics 365试用版。课程中包含定期的测验，帮助学员巩固所学信息。完成课程后，学员将具备良好的客户参与功能和Dynamics 365应用的能力，并且可以为获得官方MB-910认证做准备，这对提升个人简历来说是很有帮助的。如果你是美国大学生，通过考试还有机会获得学分。 课程还将教会学员如何使用Udemy界面，随后将介绍考试目标和课程大纲。 课程评价：学员Nick表示本课程特别适合准备考试，帮助他成功通过了MB-910考试。Abdul夸赞讲解清晰明了，Silas也分享了他以980分通过MB-910考试的喜悦，认为这门课程非常出色。Jackson认为与其他的Dynamics材料相比，课程的讲解非常清晰，并对他理解概念和应对考试起到了重要作用。
This course covers the content required for the MB-910 certification exam, current as per the MB-910 exam updates of 18 June 2024, with minor updates as of 17 December 2024.Please note: This course is not affiliated with, endorsed by, or sponsored by Microsoft.What do people like you say about this course?Nick says: I think this is a Great course specially if your targeting the exam since all of the objectives here are discuss.I successfully passed the exam and this training was very helpfulAbdul says: Voice is so clear and proficient in English which can understand clearly. Thank you.! It's very helpful Mr. Burton. Your explanation is awesome..! Thanks again.!Jackson says: Fantastic course, the way everything is explained is so clear, especially in comparison to a lot of the other Dynamics material that exists out there which is either very hard to understand or completely off the point. This course gives the clarity and focus in spades. This course has been instrumental in grasping the concepts and tackling the exam for me.Silas says: Mr Phillip Burton this is the best course. I cleared mb 910 exam with 980 points today. Thank you very much.This course is the foundation for the Microsoft Certificate MB-910 "Microsoft Dynamics 365 Fundamentals (CRM)" for Microsoft's Customer Relationship Management apps.We'll start off with looking at Dynamics 365 generally, and all of features shared between the different apps. We'll look at the built-in reporting capabilities, customers and activities, and the integration of Microsoft Dataverse and Teams. We'll then look at Dynamics 365 Customer Insights (which used to be called Dynamics 365 Marketing). We'll look at the Dynamics 365 principles behind generating and scoring leads, segments and subscription lists, email marketing, event managing, and more.Next up is Dynamics 365 Sales. This includes the principles behind qualifying leads, the opportunity management process, the quote lifecycle, and the sales pipeline forecasting concepts.Then we'll briefly look at Dynamics 365 Customer Service, examining how to use queues to manage work, the case lifecycle, and Knowledge Management.The final item is Dynamics 365 Field Service. We'll look at the work order lifecycle, the Inspections feature, customer asset management, and resource and scheduling processes.No prior knowledge is required - we'll even see how to get a free Microsoft Dynamics 365 trial!There are regular quizzes to help you remember the information, so you can be sure that you are learning.Once you have completed this course, you will have a good introductory knowledge of the customer engagement features and capabilities of Dynamics 365 apps. And with some practice, you could even go for the official Microsoft certification MB-910 - wouldn't that look good on your CV or resume? And if you are an American college student, you might even get college credit for passing that exam.So, without any further ado, let's have a look at how you can use the Udemy interface, and then we'll have a look at the objectives for the exam and therefore the syllabus for this course.
