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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm-o/
课程评论：没有评论
**Coursera 课程总结：MB-910: Microsoft Dynamics 365 基础 (CRM)** 本课程旨在帮助学员掌握 Microsoft Dynamics 365 客户关系管理 (CRM) 的基本知识，为通过 MB-910: Microsoft Dynamics 365 基础 (CRM) 认证考试做准备。课程涵盖了 Microsoft 官方的认证目标，旨在提升学员的技能或确认现有知识。 **课程核心内容包括：** * **Dynamics 365 Customer Insights (客户洞察):** 了解如何收集、整合和分析客户数据，以获得更深入的客户洞察。 * **Dynamics 365 Sales (销售):** 学习如何利用 Dynamics 365 优化销售流程，包括销售漏斗管理、客户互动和商机跟踪。 * **Dynamics 365 Customer Service (客户服务):** 掌握如何通过 Dynamics 365 提供卓越的客户服务，包括案例管理、知识库和自助服务解决方案。 * **Dynamics 365 Field Service (现场服务):** 了解如何管理现场服务运营，包括预约安排、工作订单管理和技术人员调度。 * **了解 Dynamics 365 客户互动应用的核心功能:** 探究 Dynamics 365 中客户互动类应用（如 Sales, Customer Service, Field Service 等）的关键能力和通用功能。 **学习方式与特点：** * **提供详尽的学习指南:** 包含对正确和错误答案的解释，帮助学员理解概念和方法论。 * **注重学习而非限时:** 考试时间为 90 分钟，旨在提供充足的时间让学员学习和确认技能，而非“与时间赛跑”。 * **准备官方认证考试:** 课程内容紧密围绕 MB-910: Microsoft Dynamics 365 基础 (CRM) 考试目标，帮助学员更好地为正式认证考试做好准备。 * **适用于各类管理员:** 无论学员是服务器管理员，还是需要管理简单或复杂服务器环境的人员，本课程都能提供相关的知识。
The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification contains the official Microsoft objectives that will provide proper knowledge to the candidates with the goal to upgrade their skills or simply to confirm their knowledge. The main objectives are covering the following topics:- Describe Dynamics 365 Customer Insights- Describe Dynamics 365 Sales- Describe Dynamics 365 Customer Service- Describe Dynamics 365 Field Service- Explore the core capabilities of customer engagement apps in Dynamics 365This study guide includes explanations for both correct and incorrect answers, providing future candidates to learn and understand the concepts and methodologies that are appended to the MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam objectives while going through the practice exam.Each of the exams grants the learner with a time length of 90 minutes in order to respond to the exam questions. The idea is to provide candidates with extended time to learn and confirm their skills while preparing for the certification.The intent here is not a "run against the clock" training exam. It is focused on providing the proper knowledge in regards to server administrators managing simple or complex server environments.At the end of this study guide, candidates will be better prepared for the official MB-910: Microsoft Dynamics 365 Fundamentals (CRM).
