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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm-mb910-test/
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课程名称：MB-910：微软Dynamics 365基础（CRM）认证 课程概述：MB-910: 微软Dynamics 365基础（CRM）认证旨在帮助希望建立微软Dynamics 365客户关系管理（CRM）应用基础知识的个人。该认证涵盖Dynamics 365的基本概念和功能，使专业人士能够有效管理客户关系，并提升商业流程。参与者将了解平台的核心组件，包括销售、客户服务、市场营销和现场服务，从而装备他们以利用这些工具来改善客户互动和满意度。 该课程将对Dynamics 365生态系统进行全面介绍，重点关注各模块及其相互关联性。候选人将探索Dynamics 365在自动化销售流程、管理客户互动和分析客户数据以推动明智决策方面的能力。此外，课程还探讨了将CRM解决方案与其他业务应用集成的重要性，强调这种协同作用如何促进运营的精简和生产力的提升。在培训结束时，参与者将对Dynamics 365提供的功能有深入了解，能够有效支持组织的CRM策略。 MB-910：微软Dynamics 365基础（CRM）认证实践考试是验证个人在微软Dynamics 365客户关系管理（CRM）方面知识和技能的必备资源。该考试经过精心设计，模拟实际认证考试的结构和内容，为候选人提供逼真的评估体验。考试涵盖核心CRM概念、Dynamics 365应用的功能以及CRM解决方案在业务流程中的整合。 MB-910实践考试由领域专家制定，确保反映与微软Dynamics 365相关的最新更新和最佳实践。考试包括各种题型，如多项选择和情景题，挑战考生在实际情况下应用知识。此外，每个答案都附有详细的解释，帮助用户理解正确和错误答案背后的理由。这不仅有助于巩固学习，还提高了批判性思维技能，这对于在实际CRM场景中取得成功至关重要。 MB-910实践考试可在线访问，使考生能够根据自己的节奏和时间表进行学习。它兼容多种设备，使用户能够随时随地准备认证考试。此外，该平台提供绩效跟踪，候选人可以监控自己的进展并相应地调整学习策略。凭借其用户友好的界面和丰富的内容，MB-910实践考试为任何希望获得微软Dynamics 365基础（CRM）认证并在客户关系管理领域提升职业发展的人员提供了宝贵的工具。 认证考试概要： - 考试名称：微软认证 - Dynamics 365基础（CRM） - 考试代码：MB-910 - 考试代金券成本：99美元 - 考试语言：英语、日语、韩语和简体中文 - 考试形式：多项选择和多答案 - 问题数量：40-60（估算） - 考试时长：65分钟 - 及格分数：750-1000分 课程大纲包括： - Dynamics 365客户洞察概述（15-20%） - Dynamics 365销售概述（20-25%） - Dynamics 365客户服务概述（20-25%） - Dynamics 365现场服务概述（15-20%） - 了解Dynamics 365客户互动应用的核心能力（15-20%） 获得MB-910认证不仅验证了个人对微软Dynamics 365的知识，也增强了他们在竞争激烈的就业市场中的专业可信度。此认证特别适合销售、市场和客户服务等角色，表明对了解和利用CRM技术以促进客户忠诚和推动商业增长的承诺。此外，通过此认证获得的技能还可能带来职业晋升机会，因为组织越来越需要能够利用CRM系统优化客户体验和实现战略目标的专业人才。
MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification is designed for individuals seeking to establish a foundational understanding of Microsoft Dynamics 365 Customer Relationship Management (CRM) applications. This certification covers essential concepts and functionalities of Dynamics 365, enabling professionals to effectively manage customer relationships and enhance business processes. Participants will gain insights into the core components of the platform, including sales, customer service, marketing, and field service, equipping them with the knowledge necessary to leverage these tools for improved customer engagement and satisfaction.MB-910 certification encompasses a comprehensive overview of the Dynamics 365 ecosystem, focusing on the various modules and their interconnectivity. Candidates will explore the capabilities of Dynamics 365 in automating sales processes, managing customer interactions, and analyzing customer data to drive informed decision-making. Additionally, the course delves into the importance of integrating CRM solutions with other business applications, highlighting how this synergy can lead to streamlined operations and enhanced productivity. By the end of the training, participants will be well-versed in the functionalities that Dynamics 365 offers, allowing them to contribute effectively to their organizations' CRM strategies.MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Certification Practice Exam is an essential resource for individuals seeking to validate their knowledge and skills in Microsoft Dynamics 365 Customer Relationship Management (CRM). This practice exam is meticulously designed to mirror the structure and content of the actual certification test, providing candidates with a realistic assessment experience. It covers a comprehensive range of topics, including core CRM concepts, the functionality of Dynamics 365 applications, and the integration of CRM solutions within business processes. By engaging with this practice exam, candidates can identify their strengths and areas for improvement, ensuring they are well-prepared for the certification.MB-910 practice exam is crafted by experts in the field, ensuring that it reflects the latest updates and best practices associated with Microsoft Dynamics 365. The exam includes a variety of question types, such as multiple-choice and scenario-based questions, which challenge candidates to apply their knowledge in practical situations. Additionally, detailed explanations for each answer are provided, allowing users to understand the reasoning behind correct and incorrect responses. This feature not only aids in reinforcing learning but also enhances critical thinking skills, which are vital for success in real-world CRM scenarios.MB-910 practice exam is accessible online, making it convenient for candidates to study at their own pace and on their own schedule. It is compatible with various devices, allowing users to prepare for the certification exam anytime and anywhere. Furthermore, the platform offers performance tracking, enabling candidates to monitor their progress over time and adjust their study strategies accordingly. With its user-friendly interface and robust content, the MB-910 practice exam serves as an invaluable tool for anyone looking to achieve Microsoft Dynamics 365 Fundamentals (CRM) certification and advance their career in the field of customer relationship management.Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:Exam Name: Microsoft Certified - Dynamics 365 Fundamentals (CRM)Exam code: MB-910Exam voucher cost: $99 USDExam languages: English, Japanese, Korean, and Simplified ChineseExam format: Multiple-choice, multiple-answerNumber of questions: 40-60 (estimate)Length of exam: 65 minutesPassing grade: Score is from 750-1000.Microsoft Dynamics 365 Fundamentals (CRM) Exam Syllabus Topics:Describe Dynamics 365 Customer Insights (15-20%)Describe Dynamics 365 Sales (20-25%)Describe Dynamics 365 Customer Service (20-25%)Describe Dynamics 365 Field Service (15-20%)Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)Describe Dynamics 365 Customer Insights (15-20%)Explore Customer Insights - JourneysDescribe use cases for Customer Insights - JourneysDescribe lead generation and qualificationDescribe use cases for marketing formsDescribe how to target customers by using segments and subscription listsDescribe email marketingDescribe customer journeysDescribe event management features and capabilitiesDescribe how to use Copilot with Customer Insights - JourneysDescribe Customer Insights - DataDescribe use cases of and capabilities for Customer Insights - DataDescribe unified customer profilesDescribe measures, segments, and predictionsDescribe Dynamics 365 Sales (20-25%)Explore SalesDescribe use cases for Dynamics 365 SalesDescribe leads and the process for qualifying leadsDescribe the opportunity management processDescribe the quote lifecycleDescribe the order management and invoice management processesDescribe use cases for business process flowsDescribe the product catalog, prices list, and unit groupsDescribe Copilot in SalesDescribe Sales acceleratorDescribe Sales capabilities and related appsDescribe sales pipeline and forecasting conceptsDescribe use cases for and capabilities of Sales InsightsDescribe use cases for and capabilities of LinkedIn Sales NavigatorDescribe use cases for the Dynamics 365 Sales mobile appDescribe Microsoft Sales CopilotDescribe Dynamics 365 Customer Service (20-25%)Explore Customer ServiceDescribe use cases for Dynamics 365 Customer ServiceDescribe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent InboxDescribe knowledge management in Dynamics 365 Customer ServiceDescribe the case lifecycle including service-level agreements (SLAs) and entitlementsDescribe use cases for Copilot in Customer ServiceDescribe Customer Service capabilities and related appsDescribe Omnichannel for Customer ServiceDescribe reporting and data visualization options in Customer ServiceDescribe use cases for agent productivity toolsDescribe the Omnichannel Supervisor experienceDescribe Dynamics 365 Field Service (15-20%)Explore Field ServiceDescribe use cases for Field ServiceDescribe the work order lifecycleDescribe inspections in Field ServiceDescribe the Field Service mobile appDescribe use cases of Copilot in Field ServiceDescribe capabilities related to Field ServiceDescribe resource and scheduling processesDescribe asset management and customer assetsDescribe Connected Field Service for Dynamics 365Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)Describe the foundations of customer engagement appsDescribe customer engagement appsDescribe Microsoft Power Platform as it relates to customer engagement appsDescribe Microsoft Dataverse as the foundation for customer engagement appsNavigate to and within customer engagement appsDescribe Copilot for Dynamics 365 CRM appsDescribe shared activities and integration options in customer engagement appsDescribe customers and activitiesDescribe search options and filter criteriaDescribe reporting capabilities including dashboards, charts, and viewsDescribe Microsoft Teams integrationDescribe Microsoft Outlook integrationDescribe Microsoft Excel and Word integrationDescribe Microsoft SharePoint integrationDescribe use cases for and capabilities of Dynamics 365 Customer VoiceEarning the MB-910 certification not only validates an individual's knowledge of Microsoft Dynamics 365 but also enhances their professional credibility in the competitive job market. This certification is particularly beneficial for roles in sales, marketing, and customer service, as it demonstrates a commitment to understanding and utilizing CRM technologies to foster customer loyalty and drive business growth. Furthermore, the skills acquired through this certification can lead to career advancement opportunities, as organizations increasingly seek professionals who can harness the power of CRM systems to optimize customer experiences and achieve strategic objectives.
