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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm-exams-prep/
课程评论：没有评论
课程名称：MB-910：微软Dynamics 365基础知识（CRM）考试准备 课程概述： MB-910：微软Dynamics 365基础知识（CRM）是一款高度先进且全面的软件解决方案，旨在彻底变革客户关系管理。该平台具备广泛的功能和特性，帮助企业优化运营、提升客户互动，并推动整体增长。微软Dynamics 365基础知识（CRM）专注于提供无缝的用户体验，提供实践考试功能，以模拟环境测试用户的知识和技能。 课程亮点： 1. **实践考试功能**：这项功能使用户能够评估对软件及其各模块的理解，通过模拟真实场景，帮助用户熟悉平台的能力，增强自信心。 2. **全面的考试内容**：实践考试涵盖整个软件功能的广泛问题和场景，用户可以从基础导航到高级定制和配置等多种主题中进行选择。 3. **绩效跟踪**：用户可以跟踪进度，识别改进领域，详细的绩效报告提供了对强项和弱项的深入洞察，以便调整学习重点。 4. **用户友好的界面**：平台界面干净直观，易于导航，提供每题的提示和解释，确保用户理解所测试的概念。 考试摘要： - 考试名称：Microsoft认证 - Dynamics 365基础知识（CRM） - 考试代码：MB-910 - 考试券费用：99美元 - 考试语言：英语、日语、韩语及简体中文 - 考试形式：多项选择题 - 题目数量：40-60（估计） - 考试时长：65分钟 - 及格分数：750-1000 考试大纲主题包括： - Dynamics 365客户洞察 - Dynamics 365销售 - Dynamics 365客户服务 - Dynamics 365现场服务 - 客户参与应用的核心能力探讨 总结： MB-910：微软Dynamics 365基础知识（CRM）是一款功能强大的软件解决方案，提供多种功能以增强客户关系管理。其实践考试功能是个人和组织的重要资源，帮助他们测试知识和技能，在模拟环境中进行学习。通过全面的题库和绩效跟踪，用户能够优化在MB-910：微软Dynamics 365基础知识（CRM）中的能力，推动商业成功。
MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is a highly advanced and comprehensive software solution designed to revolutionize customer relationship management. With its wide range of features and functionalities, this cutting-edge platform empowers businesses to streamline their operations, enhance customer engagement, and drive overall growth. With a focus on providing a seamless user experience, Microsoft Dynamics 365 Fundamentals (CRM) offers a practice exam feature that allows users to test their knowledge and skills in a simulated environment.One of the standout features of MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is its practice exam functionality. This feature enables users to assess their understanding of the software and its various modules. By simulating real-world scenarios, the practice exam feature allows users to familiarize themselves with the platform's capabilities and gain confidence in their ability to utilize it effectively.This practice exam feature within MB-910: Microsoft Dynamics 365 Fundamentals (CRM) offers a comprehensive set of questions and scenarios that cover the entire spectrum of the software's functionalities. Users can choose from a variety of topics, ranging from basic navigation to advanced customization and configuration. Each question is designed to challenge users and test their knowledge in a practical manner.This practice exam feature is not only a valuable tool for individuals looking to enhance their skills and knowledge in MB-910: Microsoft Dynamics 365 Fundamentals (CRM), but it also serves as a powerful resource for organizations aiming to train their employees. By utilizing the practice exam feature, businesses can ensure that their workforce is well-equipped to leverage the full potential of the software, thereby maximizing productivity and efficiency.Furthermore, this practice exam feature in MB-910: Microsoft Dynamics 365 Fundamentals (CRM) offers users the opportunity to track their progress and identify areas for improvement. Detailed performance reports provide valuable insights into strengths and weaknesses, allowing users to focus their efforts on areas that require further attention. This feature enables individuals to tailor their learning experience and optimize their proficiency in the software.This practice exam feature within MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is designed to be user-friendly and intuitive. The interface is clean and organized, making it easy for users to navigate through the various sections and access the practice exams. Additionally, the platform offers helpful hints and explanations for each question, ensuring that users have a clear understanding of the concepts being tested.Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:Exam Name: Microsoft Certified - Dynamics 365 Fundamentals (CRM)Exam code: MB-910Exam voucher cost: $99 USDExam languages: English, Japanese, Korean, and Simplified ChineseExam format: Multiple-choice, multiple-answerNumber of questions: 40-60 (estimate)Length of exam: 65 minutesPassing grade: Score is from 750-1000.Microsoft Dynamics 365 Fundamentals (CRM) Exam Syllabus Topics:Describe Dynamics 365 Customer Insights (15-20%)Describe Dynamics 365 Sales (20-25%)Describe Dynamics 365 Customer Service (20-25%)Describe Dynamics 365 Field Service (15-20%)Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)Describe Dynamics 365 Customer Insights (15-20%)Explore Customer Insights - JourneysDescribe use cases for Customer Insights - JourneysDescribe lead generation and qualificationDescribe use cases for marketing formsDescribe how to target customers by using segments and subscription listsDescribe email marketingDescribe customer journeysDescribe event management features and capabilitiesDescribe how to use Copilot with Customer Insights - JourneysDescribe Customer Insights - DataDescribe use cases of and capabilities for Customer Insights - DataDescribe unified customer profilesDescribe measures, segments, and predictionsDescribe Dynamics 365 Sales (20-25%)Explore SalesDescribe use cases for Dynamics 365 SalesDescribe leads and the process for qualifying leadsDescribe the opportunity management processDescribe the quote lifecycleDescribe the order management and invoice management processesDescribe use cases for business process flowsDescribe the product catalog, prices list, and unit groupsDescribe Copilot in SalesDescribe Sales acceleratorDescribe Sales capabilities and related appsDescribe sales pipeline and forecasting conceptsDescribe use cases for and capabilities of Sales InsightsDescribe use cases for and capabilities of LinkedIn Sales NavigatorDescribe use cases for the Dynamics 365 Sales mobile appDescribe Microsoft Sales CopilotDescribe Dynamics 365 Customer Service (20-25%)Explore Customer ServiceDescribe use cases for Dynamics 365 Customer ServiceDescribe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent InboxDescribe knowledge management in Dynamics 365 Customer ServiceDescribe the case lifecycle including service-level agreements (SLAs) and entitlementsDescribe use cases for Copilot in Customer ServiceDescribe Customer Service capabilities and related appsDescribe Omnichannel for Customer ServiceDescribe reporting and data visualization options in Customer ServiceDescribe use cases for agent productivity toolsDescribe the Omnichannel Supervisor experienceDescribe Dynamics 365 Field Service (15-20%)Explore Field ServiceDescribe use cases for Field ServiceDescribe the work order lifecycleDescribe inspections in Field ServiceDescribe the Field Service mobile appDescribe use cases of Copilot in Field ServiceDescribe capabilities related to Field ServiceDescribe resource and scheduling processesDescribe asset management and customer assetsDescribe Connected Field Service for Dynamics 365Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%)Describe the foundations of customer engagement appsDescribe customer engagement appsDescribe Microsoft Power Platform as it relates to customer engagement appsDescribe Microsoft Dataverse as the foundation for customer engagement appsNavigate to and within customer engagement appsDescribe Copilot for Dynamics 365 CRM appsDescribe shared activities and integration options in customer engagement appsDescribe customers and activitiesDescribe search options and filter criteriaDescribe reporting capabilities including dashboards, charts, and viewsDescribe Microsoft Teams integrationDescribe Microsoft Outlook integrationDescribe Microsoft Excel and Word integrationDescribe Microsoft SharePoint integrationDescribe use cases for and capabilities of Dynamics 365 Customer VoiceIn conclusion, MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is a highly advanced software solution that offers a wide range of features and functionalities to enhance customer relationship management. The practice exam feature within this platform serves as a valuable tool for individuals and organizations alike, enabling users to test their knowledge and skills in a simulated environment. With its comprehensive set of questions and performance tracking capabilities, the practice exam feature empowers users to optimize their proficiency in MB-910: Microsoft Dynamics 365 Fundamentals (CRM) and drive success in their business endeavors.
