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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm-exams-2025/
课程评论：没有评论
**Coursera 课程总结：MB-910：Microsoft Dynamics 365 基础知识 (CRM) 考试 2025** 本课程是一套为准备 Microsoft Dynamics 365 Fundamentals (CRM) MB-910 考试的学习者设计的全面模拟练习题。课程提供超过 450 道真实考试风格的问题，旨在帮助学员在考试中取得成功，并建立考试信心。 **核心内容与亮点：** * **全面的考试覆盖：** 练习题紧密贴合 Microsoft 官方 MB-910 考试大纲，涵盖 Dynamics 365 CRM 的关键应用领域，包括 Sales (销售)、Customer Service (客户服务)、Marketing (营销) 和 Field Service (现场服务)。 * **逼真的模拟体验：** 提供“考题模式”和“练习模式”，允许学员在模拟真实考试的限时环境中或不限时的深度学习环境中进行练习。 * **场景化问题：** 包含大量基于真实业务场景的问题，帮助学员提高解决实际问题的能力。 * **深入的解释：** 每道题目都提供详细的答案解析，帮助学员理解正确答案的原因以及错误答案的不足之处，从而加深对 Dynamics 365 CRM 概念的理解。 * **关键主题涵盖：** * **Dynamics 365 Marketing：** 核心营销能力、客户旅程编排、活动和营销活动管理、潜在客户管理和细分。 * **Dynamics 365 Sales：** 潜在客户和商机管理、销售预测和报告、产品目录和价格表、核心销售能力。 * **Dynamics 365 Customer Service：** 服务案例和知识管理、服务级别协议 (SLA)、全渠道支持（聊天、语音、邮件等）、客户自助服务门户。 * **Dynamics 365 Field Service：** 工单和调度、资产管理、用于预测性维护的 IoT 集成、资源优化。 * **Dynamics 365 Customer Insights & Connected Customer Experiences：** 客户数据平台 (CDP)、AI 驱动的洞察和分析、个性化和细分、客户旅程映射。 * **Dynamics 365 CRM 共享功能：** Common Data Service (Dataverse)、AI 和自动化能力、安全、合规与身份管理、与 Microsoft 365、Power Platform 和第三方应用的集成。 * **性能跟踪：** 帮助学员识别自己的优势和需要改进的领域，从而在第一次考试中就能通过。 * **持续更新：** 练习题内容会根据最新的 Microsoft Dynamics 365 认证考试目标进行更新。 * **跨设备兼容：** 支持在手机和桌面设备上进行练习，方便灵活学习。 * **无限次重考：** 学员可以根据需要无限次地重复练习，直至完全掌握。 * **信心提升：** 旨在通过充分的准备，让学员充满信心地应对 MB-910 考试。 **目标学员：** 本课程适合任何希望掌握 Microsoft Dynamics 365 CRM 基础知识，并成功通过 MB-910 考试的专业人士，包括： * 有志成为 Microsoft Dynamics 365 专业人士的学员。 * 处理 CRM 解决方案的业务分析师和顾问。 * 使用 Microsoft Dynamics 365 CRM 的销售、营销和客户服务专业人员。 * 希望扩展 Microsoft CRM 生态系统知识的 IT 专业人士。 * 为认证考试做准备的学生和求职者。 * 实施 Dynamics 365 CRM 解决方案的小型企业主。 通过此模拟练习，学员将获得通过 MB-910 考试所需的知识、信心和应试准备。
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