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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm-2024/
课程评论：没有评论
课程名称：MB-910：Microsoft Dynamics 365 基础（CRM）2024 概述：本课程旨在为技术敏感的个人提供关于Microsoft Dynamics 365 Customer Engagement 应用（CRM）的基础知识，适合对销售、市场营销、支持生命周期和服务等商业功能有基本了解的学员。MB-910认证培训课程由CloudThat提供，帮助考生深入了解Dynamics 365应用的客户参与特性和功能。该课程介绍了Dynamics 365销售、市场营销、现场服务和客户服务等内容。 学习目标： - 理解如何利用Dynamics 365 Customer Insights应用统一客户档案和定制客户旅程。 - 利用Dynamics 365 Sales高效管理完整的销售订单生命周期。 - 使用Dynamics 365 Customer Service帮助代理进行案例管理。 - 通过Dynamics 365 Field Service安排和完成工作订单。 - 评估Copilot在这些应用中的帮助作用。 课程适合那些希望开始了解Dynamics 365 CRM解决方案的考生。虽然该认证可以为角色基础或专业认证做准备，但并非任何认证的先决条件。 技能要求： - 描述Dynamics 365 Customer Insights、销售、客户服务和现场服务的功能。 - 探索Dynamics 365客户参与应用的核心能力。 培训优势： - 全面了解Dynamics 365客户参与。 - 提供丰富的职业机会，认证专业人员薪资通常高于非认证人员。 - 获得全球认可的认证，增强在IT行业的专业信誉。 - 为成为Dynamics 365顾问、业务分析师、开发人员、解决方案架构师或项目经理提供机会。 - 验证Dynamics 365客户参与的基本概念和特性。 考试要点： - 测试考生对Dynamics 365 CRM基础知识的理解，包括其组件和功能。 - 包括Dynamics 365 CRM的部署和配置，用户设置、安全和访问控制。 - 理解不同模块和应用的使用，如销售、客户服务和市场营销。 - 了解如何创建和管理客户记录，包括账户、联系人、线索和机会。 - 使用Dynamics 365 CRM自动化业务流程，如工作流和业务规则。 - 掌握报告和仪表盘的使用，以洞察业务运营。 - 理解如何将Dynamics 365 CRM与其他Microsoft产品（如Office 365和Power Platform）集成。 - 确保数据质量的重要性及其工具的使用。 - 了解Dynamics 365 CRM的不同许可类型及选择适合其组织的许可模型。 MB-910考试主要针对新入门的个人，旨在帮助他们获取Dynamics 365 CRM软件的基础理解。
MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Course OverviewThis Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) certification training course from CloudThat is ideal for tech-savvy individuals having basic knowledge of business functions like sales, marketing, support lifecycles, and services. This exam MB-910 provides candidates fundamental understanding of customer engagement features and capabilities of Dynamics 365 apps.Candidates taking up this MB-910 certification course are introduced to Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Customer Service, and shared features.As a candidate for this certification, you aspire to understand how customer engagement apps (CRM) for Dynamics 365 can be used to:Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.Schedule and complete work orders by using Dynamics 365 Field Service.Evaluate how Copilot can assist with each of these.The certification is intended for you if you're seeking to start your journey using Dynamics 365 CRM solutions.You can use this certification to prepare for role-based or specialty certifications, but it's not a prerequisite for any of them.Skills measuredDescribe Dynamics 365 Customer InsightsDescribe Dynamics 365 SalesDescribe Dynamics 365 Customer ServiceDescribe Dynamics 365 Field ServiceExplore the core capabilities of customer engagement apps in Dynamics 365After completing Microsoft Dynamics 365 CRM Training, students will be able toDescribe the capabilities and functionality of Dynamics 365 MarketingDescribe the capabilities and functionality of Dynamics 365 SalesDescribe the capabilities and functionality of Dynamics 365 Customer ServiceDescribe the capabilities and functionality of Dynamics 365 Field ServiceDescribe the capabilities and functionality of Dynamics 365 Project Operations (CRM)Salient MB-910 Training BenefitsProvides comprehensive understanding of Dynamics 365 Customer Engagement.Opens a plethora of job opportunities.Certified professionals earn more than non-certified professionals.Globally recognized certification.Demonstrates skills and knowledge needed to manage Dynamics 365 solutions.Continuous learning with the latest updates and developments.Opportunity to become a Dynamics 365 consultant, business analyst, developer, solution architect, or project manager.Validates fundamental concepts and features of Dynamics 365 Customer Engagement.Enhances knowledge of CRM tools and techniques.Improves professional credibility and recognition in the IT industry.Here are 10 Important Aspect of MB-910 CertificationThe exam tests a candidate's understanding of the basics of Dynamics 365 CRM, including its components and functionalities.The exam covers the deployment and configuration of Dynamics 365 CRM, including setting up users, security, and access.Candidates must understand the different modules and applications available in Dynamics 365 CRM, such as Sales, Customer Service, and Marketing.The exam also tests a candidate's ability to create and manage records in Dynamics 365 CRM, such as accounts, contacts, leads, and opportunities.Candidates must understand how to use Dynamics 365 CRM to automate business processes, such as workflows and business rules.The exam covers the different types of reports and dashboards available in Dynamics 365 CRM and how to use them to gain insights into business operations.Candidates must understand how to integrate Dynamics 365 CRM with other Microsoft products, such as Office 365 and Power Platform.The exam tests a candidate's understanding of the importance of data quality in Dynamics 365 CRM and how to use tools to ensure data accuracy.Candidates must be familiar with the different types of licensing available for Dynamics 365 CRM and how to select the right licensing model for their organization.The exam MB 910 is intended for individuals who are new to Dynamics 365 CRM and are looking to gain a foundational understanding of the software.
