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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-910-microsoft-dynamics-365-fundamentals-crm/
课程评论：没有评论
课程名称：（更新2023）MB-910：Microsoft Dynamics 365 基础知识（CRM） 课程概述：本课程旨在为对商业运营和客户关系管理（CRM）有一定了解的学员提供认证，帮助他们验证在Microsoft Dynamics 365客户参与能力方面的知识。该认证适合不同职业角色和职业阶段的人士，包括IT专业人员、商业利益相关者、开发人员以及希望利用Dynamics 365提升职业发展的学生和转行者。课程分为五部分，介绍客户参与的基本概念及Dynamics 365客户参与应用的特点。 学习内容：Dynamics 365的客户参与应用是基于Microsoft Power Platform构建的以客户为中心的商业应用，旨在帮助组织更有效地与客户互动。这些销售和营销应用能够识别销售前景并将其转化为长期关系，而服务应用则确保组织能够有效地为客户提供支持，无论是在呼叫中心、服务中心还是现场服务。通过本课程，学员将了解如何充分利用Dynamics 365的工具，提升与客户的各方面互动。
If you're familiar with business operations, customer relationship management CRM, and are IT savvy-either generally or through work experience-take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:IT professionals who want to show a general understanding of the applications they work withBusiness stakeholders and others who know Dynamics 365 and who want to validate their skills and experienceDevelopers who want to highlight their understanding of business operations and CRMStudents, recent graduates, and people changing careers who want to make the most of Dynamics 365 customer engagement capabilities to move to the next level.New to Dynamics 365? This five-part series introduces you to the basic concepts of customer engagement, what they share in common, as well as each of the Dynamics 365 customer engagement apps. Start with this learning path to find out about Dynamics 365 Marketing.Dynamics 365's customer engagement applications are customer focused business applications that are built on the Microsoft Power Platform. They are designed to help organizations more effectively engage their customers. The sales and marketing applications help identify sales prospects and turn them into long lasting relationships. Our service focused applications help your organization service your customers, whether you have a call center, service center, or are providing service in the field. Dynamics 365 customer engagement applications ensure that you have the tools necessary to fully engage your customers across all aspects of your business.
