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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-901-course/
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课程名称：Microsoft MB-910 认证课程：Dynamics 365 基础知识 - CRM 课程概述：欢迎参加由Skylines Academy提供的本课程，由作者和讲师Karen Moen主讲。在这里，您将获得Dynamics 365的最佳概述，并朝着获得“微软认证：Dynamics 365 基础知识（CRM）”徽章的目标迈进。Dynamics 365是微软的企业资源规划（ERP）和客户关系管理（CRM）应用程序套件。本课程将重点介绍四个CRM应用。 适合人群：如果您想了解Dynamics 365模块，包括市场营销、销售、客户服务、现场服务，以及将这些平台整合在一起的共享功能；如果您希望开始您的Dynamics 365学习之旅，或者想要深入了解一个或多个Dynamics 365应用；同时，您还希望参加MB-910认证考试并寻找起步的地方，本课程非常适合您。 课程描述：本课程基于微软发布的MB-910认证课程大纲，旨在与“测量的技能”文档对齐。作为学习微软Dynamics 365的基础，Karen Moen将带领你进行以下内容的学习： 1. 课程介绍和学习资源，帮助您规划学习路径。 2. Dynamics 365概述： - 什么是Dynamics 365？ - Dynamics 365商业应用概述 3. 云计算原理： - 什么是云计算？ - 云计算的好处 - Dynamics 365的云部署 4. Dynamics 365市场营销： - 市场营销简介 - 核心市场营销能力 - 描述相关的市场营销应用 5. Dynamics 365销售： - 销售生命周期概述 - 描述相关的销售应用 - 销售演示 6. Dynamics 365客户服务： - 案例管理生命周期 - 知识管理 - 队列管理 - 客户服务演示 7. Dynamics 365现场服务： - 现场服务简介 - 工单管理 - 描述调度能力 8. Dynamics 365共享功能： - 公共客户参与功能简介 - 描述整合技术 使用Skylines Academy的方法，课程讲解将帮助您掌握云和Dynamics 365的基本术语与原则，而演示则将提供实践经验，通过真实场景使您在实际工作中受益。
Welcome to this Skylines Academy course by Author and Instructor, Karen Moen, where you will receive the best overview of Dynamics 365 and be on your way to achieving your Microsoft Certified: Dynamics 365 Fundamentals (CRM) badge.Dynamics 365 is Microsoft's Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) suite of applications. This course will focus on the four CRM applications.This course is for you if you:Want to gain knowledge of Dynamics 365 modules, including:MarketingSalesCustomer ServiceField ServiceAnd shared features that bring the platform together.Are looking to begin your Dynamics 365 journey.Are looking to develop knowledge of one or more Dynamics 365 applications.Want to take the MB-910 certification exam and are looking for a place to start.Course Description:This course is based on the MB-910 certification curriculum published by Microsoft and is set up to align with the "Skills Measured" documentation. As a foundation to learning about Microsoft Dynamics 365, Skylines Academy Author and Instructor, Karen Moen, will lead your through:A course introduction and study resources to help you with your learning path.An introduction to Dynamics 365:What is Dynamics 365?Dynamics 365 Business Applications OverviewPrinciples of Cloud Computing:What is Cloud Computing?Benefits of Cloud ComputingCloud Deployment for Dynamics 365Dynamics 365 Marketing:Marketing IntroductionCore Marketing CapabilitiesDescribe Related Marketing AppsDynamics 365 Sales:Sales Lifecycle OverviewDescribe Related Sales AppsSales DemoDynamics 365 Customer Service:Case Management LifecycleKnowledge ManagementQueue ManagementCustomer Service DemoDynamics 365 Field Service:Introduction to Field Service Work Order ManagementDescribe Scheduling CapabilitiesDynamics 365 Shared Features:Introduction to Common Customer Engagement featuresDescribe Integration TechnologiesUsing the Skylines Academy approach, lectures will educate you on the fundamental terms and principles of cloud and Dynamics 365, and demos will enable you with a hands-on experience using scenarios to empower you in the real world.
