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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-260-microsoft-dynamics-365-customer-practice-tests/
课程评论：没有评论
课程名称：MB-260 Microsoft Dynamics 365 客户实践测试 课程概述：MB-260考试，标题为“Microsoft Dynamics 365 客户洞察数据”，旨在验证专业人士使用Microsoft Dynamics 365客户洞察的技能和知识。这个认证考试针对希望证明其在配置、管理和利用客户洞察方面能力的人员，帮助他们从多种数据源收集可行的商业智能。 考试的一个主要焦点是数据获取和管理。考生必须展示从各种来源导入和管理数据到Dynamics 365客户洞察的熟练程度。这包括建立数据连接、配置数据刷新调度以及管理数据安全和合规性访问权限。 考试的另一个关键领域是数据统一。该部分测试考生通过集成多个来源的数据来创建统一的客户档案的能力。评估的技能包括数据映射、匹配和合并、处理重复数据，以及定义有效数据搜索和过滤的参数。此外，考生还必须展示如何利用外部数据服务丰富客户档案，以增强生成见解的深度和实用性。 最后，考试还涉及细分和度量。考生需要了解如何创建和管理客户细分，并配置有助于跟踪客户行为、偏好及参与度的度量。考试的这一部分评估考生使用这些细分和度量来提供有针对性的营销活动、改善客户互动和满意度的能力。 总体而言，MB-260考试要求对Microsoft Dynamics 365客户洞察及其在实际场景中的应用有深入理解，确保企业能够做出数据驱动的决策，促进更好的客户关系。
The MB-260 exam, titled "Microsoft Dynamics 365 Customer Insights Data," is designed to validate the skills and knowledge of professionals who use Microsoft Dynamics 365 Customer Insights. This certification exam is aimed at those looking to prove their capabilities in configuring, managing, and leveraging Customer Insights to gather actionable business intelligence from diverse data sources.One of the primary focuses of the MB-260 exam is on Data Ingestion and Management. Candidates must demonstrate proficiency in importing and managing data from various sources into Dynamics 365 Customer Insights. This includes establishing data connections, configuring schedules for data refreshes, and managing access and permissions for data security and compliance.Another critical area covered by the exam is Unifying Data. This section tests the candidate's ability to create a unified customer profile by integrating data from multiple sources. Skills assessed include mapping, matching, and merging data, handling duplicates, and defining parameters for effective data search and filtering. Additionally, candidates must show their capability to enrich customer profiles using external data services, enhancing the depth and usefulness of the insights generated.Finally, the exam addresses Segmentation and Measures. Candidates need to know how to create and manage customer segments and configure measures that help track customer behavior, preferences, and engagement. This part of the exam evaluates the ability to use these segments and measures to deliver targeted marketing campaigns and improve customer interactions and satisfaction.Overall, the MB-260 exam requires a thorough understanding of Microsoft Dynamics 365 Customer Insights and its application in real-world scenarios, enabling businesses to make data-driven decisions and foster better customer relationships.
