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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-230-practice-tests-dynamics-365-customer-service/
课程评论：没有评论
**课程名称：** MB-230 Dynamics 365 Customer Service 模拟考试 **课程概述：** 本课程旨在帮助学员全面掌握 Dynamics 365 Customer Service 的核心功能，为参加 MB-230 认证考试做好充分准备。学员将深入了解包括案例管理、知识管理、服务级别协议（SLA）和队列等在内的 Dynamics 365 Customer Service 的各项功能。通过模拟考试，学员将熟悉考试题型和场景，提升应试技巧。课程还将教授如何在 Dynamics 365 中配置、实施和优化客户服务流程，帮助学员将知识转化为实际应用能力，从而增强应试信心。 **学习目标：** * **全面的 Dynamics 365 Customer Service 知识：** 深入理解案例管理、知识管理、服务级别协议（SLA）和队列等一切 Dynamics 365 Customer Service 功能。 * **考试熟悉度：** 熟悉 MB-230 考试的题型和场景，了解如何应对各类考题。 * **实际操作技能：** 学习如何在 Dynamics 365 中配置、实施和优化客户服务流程，具备将知识应用于实际工作的能力。 * **信心提升：** 通过大量练习题及详细解析，增强应试技巧，自信应对考试。 **先修要求：** * 对 Microsoft Dynamics 365 有基本了解。 * 熟悉客户服务流程和最佳实践。 * 愿意学习和应用 Dynamics 365 Customer Service 的各项功能。 **适合人群：** * ** aspiring Dynamics 365 Customer Service 顾问：** 准备参加 MB-230 Dynamics 365 Customer Service 功能顾问认证考试的学员。 * **客户服务专业人士：** 客户服务经理、支持代理和服务协调员，希望深化对 Dynamics 365 Customer Service 的理解并验证自身技能。 * **CRM 和 IT 顾问：** CRM 和 IT 专业人士，希望扩展 Dynamics 365 Customer Service 方面的专业知识，为客户提供更优化的解决方案。 **课程大纲：** (无)
What Students Will LearnComprehensive Dynamics 365 Customer Service Knowledge: Understand the full suite of Dynamics 365 Customer Service features, including case management, knowledge management, service-level agreements, and queues.Exam Familiarity: Get accustomed to the types of questions and scenarios presented in the MB-230 exam, ensuring you know what to expect and how to approach each question.Practical Skills: Learn how to configure, implement, and optimize customer service processes within Dynamics 365, helping you translate your knowledge into real-world applications.Confidence Boost: Enhance your test-taking skills with a wide variety of practice questions and detailed explanations, preparing you to confidently tackle the exam.Requirements or PrerequisitesBasic understanding of Microsoft Dynamics 365.Familiarity with customer service processes and best practices.A commitment to learning and applying the functionalities of Dynamics 365 Customer Service.Who Is This For?Aspiring Dynamics 365 Customer Service Consultants: Perfect for individuals preparing for the MB-230 Dynamics 365 Customer Service Functional Consultant certification exam.Customer Service Professionals: Ideal for customer service managers, support agents, and service coordinators looking to deepen their understanding of Dynamics 365 Customer Service and validate their skills.CRM and IT Consultants: Suitable for CRM and IT professionals seeking to expand their expertise in Dynamics 365 Customer Service to provide enhanced solutions for clients.
