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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-230-microsoft-dynamics-365-customer-service-functional/
课程评论：没有评论
MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant 认证课程概述 本课程旨在帮助学员为 MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant 认证考试做准备。通过本实践测试，学员将深入了解 Dynamics 365 客户服务解决方案的实施和管理，包括： * **案例与知识管理：** 有效处理和管理客户服务案例，以及利用知识库提升服务效率。 * **权利与服务级别协议 (SLA)：** 理解和配置客户的权利以及服务级别协议，确保服务质量。 * **调度与路由：** 学习如何配置和优化服务调度和案例路由，以提高响应速度和效率。 * **互联客户服务 (Connected Customer Service)：** 了解如何利用物联网 (IoT) 等技术连接客户服务。 * **Power Platform：** 掌握 Power Platform 的相关知识，并将其应用于客户服务解决方案。 * **多会话体验 (Multisession Experiences)：** 学习如何为客户提供无缝的多会话服务体验。 * **分析与洞察管理：** 掌握客户服务数据的分析和洞察管理，以优化服务策略。 本实践测试包含 45 道题目，模拟真实考试环境，帮助学员评估其在上述关键领域的准备程度。课程适合初学者以及希望巩固和更新技能以通过认证的专业人士。通过本课程，学员将熟悉考试形式和题型，获得宝贵的实践经验，并识别需要改进的领域，从而有效实现其教育和职业目标，掌握 Microsoft Dynamics 365 客户服务功能顾问的实施技能。
The MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam is a prestigious certification that demonstrates an individual's ability to implement and manage Dynamics 365 customer service solutions effectively. This practice test is designed to prepare candidates for the certifying MB-230 exam by providing hands-on experience in managing cases and knowledge management, entitlements and SLAs, scheduling, routing, and Connected Customer Service. Students will gain an in-depth understanding of Power Platform, Multisession Experiences, Analytics and Insights Management to be able to efficient make use of the Dynamics 365 product. This practice test includes 45 questions that cover the topics in the Microsoft Dynamics 365 Customer Service Functional Consultant exam. These questions present a realistic experience of the exam and serve as a perfect opportunity for students to evaluate their readiness for the certification exam. Through this extensive practice test, students will learn how to effectively manage cases and knowledge, work with entitlements and SLAs, implement scheduling, routing, Connected Customer Service, Multi-session Experiences, and manage analytics for customer service solutions.Additionally, this practice test benefits those interested in becoming a Microsoft Dynamics 365 Customer Service Functional Consultant as it covers the nuances of the certification exam in detail. By taking this course, students become familiar with the format and type of the questions asked in the certification exam, and they get highly valuable hands-on experience, and information about the areas they need to improve in. The course is appropriate for beginners who want to become certified Dynamics 365 Customer Service Functional Consultant or professionals who are looking to refresh their skills and prepare for the certification exam. Individuals who take this course will have the chance to meet their educational and professional goals, and learn relevant insights and knowledge on how to implement Microsoft Dynamics 365 Customer Service Functional Consultant effectively.
